Administrative Care Coordinator
PetVet Care Centers, Pleasant Hill, CA, United States
Administrative Receptionist – Diablo View Veterinary Hospital
The Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer‑service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Excellent communication and interpersonal skills.
Ability to provide compassionate customer service to pet owners.
Strong organizational and multitasking skills in a fast‑paced environment.
Basic computer skills (scheduling software, email, data entry).
Ability to schedule appointments, answer phones, and manage patient records.
Comfortable working around animals of various sizes and temperaments.
Ability to handle confidential client and medical information.
Team‑oriented with a positive and professional attitude.
Availability to work hospital hours (Monday 8 am–5 pm, Tuesday–Friday 8 am–6 pm).
Preferred Skills (Nice To Have)
EMR experience.
Prior Human Medical Experience.
Prior Veterinary Experience.
Basic knowledge of animal care and medical terminology.
Schedule
Monday–Friday from 8 am–6 pm.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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The Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer‑service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Excellent communication and interpersonal skills.
Ability to provide compassionate customer service to pet owners.
Strong organizational and multitasking skills in a fast‑paced environment.
Basic computer skills (scheduling software, email, data entry).
Ability to schedule appointments, answer phones, and manage patient records.
Comfortable working around animals of various sizes and temperaments.
Ability to handle confidential client and medical information.
Team‑oriented with a positive and professional attitude.
Availability to work hospital hours (Monday 8 am–5 pm, Tuesday–Friday 8 am–6 pm).
Preferred Skills (Nice To Have)
EMR experience.
Prior Human Medical Experience.
Prior Veterinary Experience.
Basic knowledge of animal care and medical terminology.
Schedule
Monday–Friday from 8 am–6 pm.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
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