Care Coordinator
PetVet Care Centers, East Stroudsburg, PA, United States
PetVet Care Centers' Barton Heights Veterinary Hospital is currently seeking a Care Coordinator to join their team!
Position Overview
The Care Coordinator contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications
Willing to train the right candidate.
Previous veterinary CSR experience is a plus.
Schedule
Varies, Monday through Sunday from 7AM to 9PM. Shifts are usually 8 hours, but can be up to 12 hours.
Alternate Weekends required.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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Position Overview
The Care Coordinator contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications
Willing to train the right candidate.
Previous veterinary CSR experience is a plus.
Schedule
Varies, Monday through Sunday from 7AM to 9PM. Shifts are usually 8 hours, but can be up to 12 hours.
Alternate Weekends required.
What We Offer
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support — including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle — a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr