Police Records Shift Supervisor (LTA)
Town of Gilbert, Gilbert, AZ, United States
The Town of Gilbert Police Department is seeking an experienced, detail‑oriented Police Records Supervisor to join our Records Team! In this role, you will work alongside fellow supervisors to collectively oversee the day‑to‑day operations of records processing, ensuring police records are handled accurately, efficiently, and in full compliance with federal, state, and local regulations. Success in this position means contributing to a collaborative leadership environment where teamwork among supervisors is just as important as the work you do with your individual team members.
Key Responsibilities
Supervise Records staff to include prioritizing and assigning work, scheduling work shifts, conducting performance evaluations, and ensuring staff are properly trained
Review team members' work for quality control and ensure timely, accurate processing of public records requests
Perform redaction of sensitive or court‑ordered police records in accordance with the Federal Freedom of Information Act and applicable state and local laws
Manage the Records Management System (RMS) and provide technical assistance to officers to ensure accuracy of submitted work
Support the Arizona Criminal Justice Information System (ACJIS) by overseeing monthly validation of stolen and wanted records and ensuring all staff maintain valid Terminal Operator Certificates
Recruitment Timeline
Posting Closes: May 6th
Application Review: May 7th – May 12th
SparkHire Virtual Interview invites sent out the week of May 12th
SparkHire Virtual Interview submissions due May 19th
In‑Person Interview Invites sent out no later than May 25th
In‑Person Interviews held on June 2nd
You bring the experience, skills, and collaborative mindset needed to thrive in a fast‑paced law enforcement records environment. You're comfortable working as part of a supervisory team, coordinating with peers to achieve shared goals and maintain consistent standards across shifts. To be considered, you will need:
Qualifications and Experience
An Associate's degree, or an equivalent combination of education and experience that provides the knowledge and abilities necessary to perform the work
At least three years of experience handling and processing law enforcement records
Excellent verbal and written communication skills
The ability to obtain and maintain a Level A Terminal Operator Certification
Completion of the Records Specialist II training program within six months of hire or appointment
Bilingual proficiency in English and Spanish is highly desirable
This is a limited‑term agreement position that may be eligible for renewal based on need and performance in the role.
Special Requirement
Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.
AT‑WILL/FLSA STATUS
This position is an at‑will position and is FLSA non‑exempt – eligible for overtime compensation.
Physical Demands and Working Conditions
This position has been designated as sedentary work. The role involves extensive computer usage throughout the day, including work within records management systems, scheduling software, and internet‑based records request platforms, and requires the ability to remain focused and accurate during prolonged periods at a workstation. The position works primarily in a shared open office environment, with artificial light, varying noise levels, scents, and regular contact with others, both in‑person and via technology such as video conference, e‑mail, and phone.
The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities and looks for opportunities to accommodate different abilities within reason.
Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480‑503‑6823. Requests should be made as early as possible to allow time to arrange the accommodation.
Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Key Responsibilities
Supervise Records staff to include prioritizing and assigning work, scheduling work shifts, conducting performance evaluations, and ensuring staff are properly trained
Review team members' work for quality control and ensure timely, accurate processing of public records requests
Perform redaction of sensitive or court‑ordered police records in accordance with the Federal Freedom of Information Act and applicable state and local laws
Manage the Records Management System (RMS) and provide technical assistance to officers to ensure accuracy of submitted work
Support the Arizona Criminal Justice Information System (ACJIS) by overseeing monthly validation of stolen and wanted records and ensuring all staff maintain valid Terminal Operator Certificates
Recruitment Timeline
Posting Closes: May 6th
Application Review: May 7th – May 12th
SparkHire Virtual Interview invites sent out the week of May 12th
SparkHire Virtual Interview submissions due May 19th
In‑Person Interview Invites sent out no later than May 25th
In‑Person Interviews held on June 2nd
You bring the experience, skills, and collaborative mindset needed to thrive in a fast‑paced law enforcement records environment. You're comfortable working as part of a supervisory team, coordinating with peers to achieve shared goals and maintain consistent standards across shifts. To be considered, you will need:
Qualifications and Experience
An Associate's degree, or an equivalent combination of education and experience that provides the knowledge and abilities necessary to perform the work
At least three years of experience handling and processing law enforcement records
Excellent verbal and written communication skills
The ability to obtain and maintain a Level A Terminal Operator Certification
Completion of the Records Specialist II training program within six months of hire or appointment
Bilingual proficiency in English and Spanish is highly desirable
This is a limited‑term agreement position that may be eligible for renewal based on need and performance in the role.
Special Requirement
Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.
AT‑WILL/FLSA STATUS
This position is an at‑will position and is FLSA non‑exempt – eligible for overtime compensation.
Physical Demands and Working Conditions
This position has been designated as sedentary work. The role involves extensive computer usage throughout the day, including work within records management systems, scheduling software, and internet‑based records request platforms, and requires the ability to remain focused and accurate during prolonged periods at a workstation. The position works primarily in a shared open office environment, with artificial light, varying noise levels, scents, and regular contact with others, both in‑person and via technology such as video conference, e‑mail, and phone.
The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities and looks for opportunities to accommodate different abilities within reason.
Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480‑503‑6823. Requests should be made as early as possible to allow time to arrange the accommodation.
Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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