Customer Service Associate
Wisconsin Public Service Corporation, Coldwater, MI, United States
Job Summary
Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests, and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (CIS). Perform general clerical duties as assigned, such as data entry, filing, and maintaining records.
Job Responsibilities
Handle customer requests: communicate technical information to customers, contractors and crews. Obtain additional information and forward to appropriate parties.
Support field personnel.
Process work requests: process paperwork, process billings.
Communicate with various parties in job planning.
Effectively utilize specialized computer applications dealing with customer billing.
Prepare correspondence as required.
Minimum Qualifications
3+ years in customer service, billing and spreadsheet creation for monitoring processes.
High School Diploma, HSED, or GED.
Preferred Qualifications
Experience with Microsoft Office (Excel and Word) and Adobe.
Pay Range
Minimum: $24.88, Maximum: $37.32.
Employment Eligibility
WEC Energy Group will only employ those who are legally authorized to work in the United States.
EEO Statement
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
End Date
05/11/2026
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Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests, and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (CIS). Perform general clerical duties as assigned, such as data entry, filing, and maintaining records.
Job Responsibilities
Handle customer requests: communicate technical information to customers, contractors and crews. Obtain additional information and forward to appropriate parties.
Support field personnel.
Process work requests: process paperwork, process billings.
Communicate with various parties in job planning.
Effectively utilize specialized computer applications dealing with customer billing.
Prepare correspondence as required.
Minimum Qualifications
3+ years in customer service, billing and spreadsheet creation for monitoring processes.
High School Diploma, HSED, or GED.
Preferred Qualifications
Experience with Microsoft Office (Excel and Word) and Adobe.
Pay Range
Minimum: $24.88, Maximum: $37.32.
Employment Eligibility
WEC Energy Group will only employ those who are legally authorized to work in the United States.
EEO Statement
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
End Date
05/11/2026
#J-18808-Ljbffr