Schedule Dispatch Coordinator
YDU JC Air Cond & Ref Inc.- Dubai, Kansas City, MO, United States
.Schedule Dispatch Coordinator page is loaded## Schedule Dispatch Coordinatorlocations:
Kansas City-Missouri-United States of Americatime type:
Full timeposted on:
Posted Todayjob requisition id:
WD30267202**What you will do:*** The NDC Schedule Dispatch Coordinator (SDC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery such as managing service backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including Service, Inspection Dispatch, and Parts Pending management.**How you will do it:*** As a Schedule Dispatch Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills. Must be flexible and able to adjust to rapid change at a moment’s notice. NDC SDC team members must be able to speak confidently with customers in driving the day-to-day operation and scheduling of service jobs. SD Coordinators are responsible for scheduling service requests, managing technician workflow, meeting or exceeding Key Performance Indicators, and other duties as assigned.**What we look for:****Required**• Minimum of 1-year customer service• Service dispatch scheduling experience• Flexibility to perform other duties as assigned · Maintain above satisfactory attendance**Skills Required**• Good written and verbal communication skills, Detailed Oriented, Flexibility, Composure• Knowledge of Microsoft office (Email/Excel) and other required programs• Confidence, Problem Solving, Composure Critical Thinking Skills, Proactive Decision-Making Skills, Self-Motivated/Driven, Time Management and Prioritization skills ·• Ability to Self-Manage, Accountability, Change AgentHiring Compensation Range: $38,000 - $48,000 USD. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at .Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
#J-18808-Ljbffr
Kansas City-Missouri-United States of Americatime type:
Full timeposted on:
Posted Todayjob requisition id:
WD30267202**What you will do:*** The NDC Schedule Dispatch Coordinator (SDC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery such as managing service backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including Service, Inspection Dispatch, and Parts Pending management.**How you will do it:*** As a Schedule Dispatch Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills. Must be flexible and able to adjust to rapid change at a moment’s notice. NDC SDC team members must be able to speak confidently with customers in driving the day-to-day operation and scheduling of service jobs. SD Coordinators are responsible for scheduling service requests, managing technician workflow, meeting or exceeding Key Performance Indicators, and other duties as assigned.**What we look for:****Required**• Minimum of 1-year customer service• Service dispatch scheduling experience• Flexibility to perform other duties as assigned · Maintain above satisfactory attendance**Skills Required**• Good written and verbal communication skills, Detailed Oriented, Flexibility, Composure• Knowledge of Microsoft office (Email/Excel) and other required programs• Confidence, Problem Solving, Composure Critical Thinking Skills, Proactive Decision-Making Skills, Self-Motivated/Driven, Time Management and Prioritization skills ·• Ability to Self-Manage, Accountability, Change AgentHiring Compensation Range: $38,000 - $48,000 USD. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at .Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
#J-18808-Ljbffr