Help Desk Technician
E Logic, Honolulu, HI, United States
The Helpdesk Technician provides Tier 1/Tier 2 remote and on-site support for end users, ensuring timely resolution of technical issues and maintaining high service quality standards to support Department of Defense.
Key Responsibilities
Respond to user tickets, calls, and service requests
Diagnose and resolve hardware, software, and access issues
Escalate complex issues to appropriate teams
Maintain accurate documentation in ticketing systems
Support account provisioning, password resets, and access control
Ensure compliance with cybersecurity and data protection policies
Participate in continuous improvement of support processes
Qualifications
2+ years of helpdesk or technical support experience
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Basic knowledge of networking, Windows/Linux OS
CompTIA A+ or equivalent preferred
Strong communication and problem-solving skills
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Key Responsibilities
Respond to user tickets, calls, and service requests
Diagnose and resolve hardware, software, and access issues
Escalate complex issues to appropriate teams
Maintain accurate documentation in ticketing systems
Support account provisioning, password resets, and access control
Ensure compliance with cybersecurity and data protection policies
Participate in continuous improvement of support processes
Qualifications
2+ years of helpdesk or technical support experience
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Basic knowledge of networking, Windows/Linux OS
CompTIA A+ or equivalent preferred
Strong communication and problem-solving skills
#J-18808-Ljbffr