Crew Dispatcher (Extra Board)
Keolis Commuter Services, New York, NY, United States
Crew Dispatcher (Extra Board)
Rate of pay: Unionized position, starting at $29.13.
The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions.
There is no set schedule; this position will require you to work a minimum of 5 days a week on‑site when called with as little as 2‑3 hours notice. Shifts will vary between mornings, evenings, and overnight and will differ each day.
Knowledge and Skills
Must have high school diploma or equivalent.
Ability to prioritize and multi‑task in a high‑pressure office setting.
Must have intermediate skills in Microsoft Office, specifically Excel and Word.
Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff.
Must have the ability to establish and maintain effective working relationships with supervisors, co‑workers and vendors.
Must possess strong oral and written communication skills.
Must have strong interpersonal skills.
Experience
Must have 5 years’ successful work history in a professional environment. Strongly prefer at least 1‑3 years of dispatching experience.
Experience working in a unionized environment.
Satisfactory prior work history.
Key Accountabilities
Work in a 24/7/365 environment. Shifts will vary between mornings, evenings, and overnight and will differ each day.
Maintain records related to the use of crews on software and paper.
Make approximately 75‑150 phone calls a day to dispatch crews across the network.
Follow FRA regulations to properly identify crew availability.
Comply with all related safety rules and procedures and report all hazards as required.
Attend and participate in all assigned training, specifically safety and security related.
Other duties as required.
About Us
At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. KCS is a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). We are proud of the progress we have made together to deliver best‑in‑class service for the Greater Boston community.
Benefits Package Highlights
Generous Medical & Rx plan
Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
Fidelity 401K Program
Flexible Spending Accounts
Transit and Parking Reimbursement Benefits
Employee Assistance Program
Company Sponsored Life & Accidental Death and Dismemberment Benefits
Education Assistance
Short‑ & Long‑term Disability Benefits
Voluntary Benefits Plan options including
Supplemental health plans for accidents, critical illness, hospital stays
Pet, Home, Auto insurance
Additional Statements
Applicants must be authorized to work in the United States. Visa sponsorship is not available.
Drug and alcohol screening: Employment contingent upon passing pre‑employment drug and alcohol screening, a background check, and a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well‑being of our employees, customers, and communities.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO Statement
Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of race, color, sex, religion, age, creed, marital status, national origin, ancestry, disability, and gender identity. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
ADA Reasonable Accommodation
Keolis CS is committed to the full inclusion of all qualified individuals. We will ensure reasonable accommodations for people with disabilities.
Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Keolis is committed to offering competitive compensation and benefits, opportunities for growth, and a safe work environment.
Travel Required
No. Located on‑site in Boston near North Station.
Education
High School diploma or equivalent.
Experience
5 years of professional working experience. 3 years of transportation or emergency dispatching experience preferred.
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Rate of pay: Unionized position, starting at $29.13.
The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions.
There is no set schedule; this position will require you to work a minimum of 5 days a week on‑site when called with as little as 2‑3 hours notice. Shifts will vary between mornings, evenings, and overnight and will differ each day.
Knowledge and Skills
Must have high school diploma or equivalent.
Ability to prioritize and multi‑task in a high‑pressure office setting.
Must have intermediate skills in Microsoft Office, specifically Excel and Word.
Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff.
Must have the ability to establish and maintain effective working relationships with supervisors, co‑workers and vendors.
Must possess strong oral and written communication skills.
Must have strong interpersonal skills.
Experience
Must have 5 years’ successful work history in a professional environment. Strongly prefer at least 1‑3 years of dispatching experience.
Experience working in a unionized environment.
Satisfactory prior work history.
Key Accountabilities
Work in a 24/7/365 environment. Shifts will vary between mornings, evenings, and overnight and will differ each day.
Maintain records related to the use of crews on software and paper.
Make approximately 75‑150 phone calls a day to dispatch crews across the network.
Follow FRA regulations to properly identify crew availability.
Comply with all related safety rules and procedures and report all hazards as required.
Attend and participate in all assigned training, specifically safety and security related.
Other duties as required.
About Us
At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. KCS is a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). We are proud of the progress we have made together to deliver best‑in‑class service for the Greater Boston community.
Benefits Package Highlights
Generous Medical & Rx plan
Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
Fidelity 401K Program
Flexible Spending Accounts
Transit and Parking Reimbursement Benefits
Employee Assistance Program
Company Sponsored Life & Accidental Death and Dismemberment Benefits
Education Assistance
Short‑ & Long‑term Disability Benefits
Voluntary Benefits Plan options including
Supplemental health plans for accidents, critical illness, hospital stays
Pet, Home, Auto insurance
Additional Statements
Applicants must be authorized to work in the United States. Visa sponsorship is not available.
Drug and alcohol screening: Employment contingent upon passing pre‑employment drug and alcohol screening, a background check, and a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well‑being of our employees, customers, and communities.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO Statement
Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of race, color, sex, religion, age, creed, marital status, national origin, ancestry, disability, and gender identity. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
ADA Reasonable Accommodation
Keolis CS is committed to the full inclusion of all qualified individuals. We will ensure reasonable accommodations for people with disabilities.
Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Keolis is committed to offering competitive compensation and benefits, opportunities for growth, and a safe work environment.
Travel Required
No. Located on‑site in Boston near North Station.
Education
High School diploma or equivalent.
Experience
5 years of professional working experience. 3 years of transportation or emergency dispatching experience preferred.
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