Customer Service Associate
JobInterview, Mission, KS, United States
Overview
Customer Service Associates assist customers with inquiries, purchases, and issue resolution in retail, contact center, or digital environments. They maintain product knowledge and provide friendly, accurate service. Customer service orientation and communication skills are required.
Role Summary
The Customer Service Associate (CSA) acts as the primary human-in-the-loop for our AI-augmented support ecosystem, managing complex inquiries that require high emotional intelligence and technical nuance.
Impact
This role directly influences customer retention and brand trust by ensuring all AI-generated interactions meet the rigorous transparency standards of the 2026 EU AI Act.
Team Structure
Member of the 'Augmented Support' pod, working alongside AI Trainers and Technical Account Managers.
Reports To
Reports to the Customer Success Manager.
Working Conditions
Travel Required: 5%
Standard business hours (Monday-Friday) with a rotating Saturday 'AI-Monitor' shift once every 8 weeks.
Physical Requirements
Ability to remain stationary for extended periods of digital interaction.
Visual acuity to monitor multiple data streams and AI dashboards.
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Customer Service Associates assist customers with inquiries, purchases, and issue resolution in retail, contact center, or digital environments. They maintain product knowledge and provide friendly, accurate service. Customer service orientation and communication skills are required.
Role Summary
The Customer Service Associate (CSA) acts as the primary human-in-the-loop for our AI-augmented support ecosystem, managing complex inquiries that require high emotional intelligence and technical nuance.
Impact
This role directly influences customer retention and brand trust by ensuring all AI-generated interactions meet the rigorous transparency standards of the 2026 EU AI Act.
Team Structure
Member of the 'Augmented Support' pod, working alongside AI Trainers and Technical Account Managers.
Reports To
Reports to the Customer Success Manager.
Working Conditions
Travel Required: 5%
Standard business hours (Monday-Friday) with a rotating Saturday 'AI-Monitor' shift once every 8 weeks.
Physical Requirements
Ability to remain stationary for extended periods of digital interaction.
Visual acuity to monitor multiple data streams and AI dashboards.
#J-18808-Ljbffr