Call Center Agent/Service Department Acura of Omaha/Superior Honda
Superior Honda & Acura Of Omaha, Omaha, NE, United States
Overview
Full-time plus monthly pay for performance bonus! We are successful automotive dealerships looking for dynamic and energetic professionals who are customer focused and goal-oriented to join our Customer Care team. No automotive experience is required. Our representatives communicate effectively with customers, build rapport and overcome objections and concerns. Responsibilities include inbound and outbound calls, scheduling service appointments, and answering general questions while accurately maintaining and updating our customer data bases.
We are looking to fill full-time positions to work Monday-Friday 7am-4pm with every 3rd Saturday 8am-4pm.
Responsibilities
Responsible for making outbound calls and taking inbound customer telephone calls
Generate appointments by making proactive outbound prospecting calls in an effort to qualify and market potential customers for services
Assist customers with scheduling appointments
Deliver inquiries/messages intended for other sales personnel and departments promptly
Use scripting consistently
Accurately document all customer interactions
Maintain and update customer data as needed
Provide personalized customer service of the highest level and maintain any customer information confidential
Meet all department standards
Maintain regular attendance
Other duties and projects as assigned
Requirements
High School Diploma or GED preferred
Proven telephone customer service experience (minimum 1-3 years)
Professional appearance
Ability to work in a small team environment
Good listening and interpersonal communication skills
Excellent telephone etiquette
Confident, pleasant and professional telephone voice
Able to take direction
Ability to navigate through numerous computer windows in an efficient manner while speaking with customers
Tactfulness when speaking to customers
Possess great time management skills and be able to work independently
Willingness to learn about cars and the automotive sales/service industry
Be able to sit for long periods of time
Not be afraid to hear the word “no”
What We Offer
Paid training
Medical/dental/vision insurance
Paid time off
Flexible spending accounts
Closed major holidays
Other Elective Insurances
401k retirement plan
Discounts on employer merchandise and services
All applicants must pass a pre-employment background and drug test.
#J-18808-Ljbffr
Full-time plus monthly pay for performance bonus! We are successful automotive dealerships looking for dynamic and energetic professionals who are customer focused and goal-oriented to join our Customer Care team. No automotive experience is required. Our representatives communicate effectively with customers, build rapport and overcome objections and concerns. Responsibilities include inbound and outbound calls, scheduling service appointments, and answering general questions while accurately maintaining and updating our customer data bases.
We are looking to fill full-time positions to work Monday-Friday 7am-4pm with every 3rd Saturday 8am-4pm.
Responsibilities
Responsible for making outbound calls and taking inbound customer telephone calls
Generate appointments by making proactive outbound prospecting calls in an effort to qualify and market potential customers for services
Assist customers with scheduling appointments
Deliver inquiries/messages intended for other sales personnel and departments promptly
Use scripting consistently
Accurately document all customer interactions
Maintain and update customer data as needed
Provide personalized customer service of the highest level and maintain any customer information confidential
Meet all department standards
Maintain regular attendance
Other duties and projects as assigned
Requirements
High School Diploma or GED preferred
Proven telephone customer service experience (minimum 1-3 years)
Professional appearance
Ability to work in a small team environment
Good listening and interpersonal communication skills
Excellent telephone etiquette
Confident, pleasant and professional telephone voice
Able to take direction
Ability to navigate through numerous computer windows in an efficient manner while speaking with customers
Tactfulness when speaking to customers
Possess great time management skills and be able to work independently
Willingness to learn about cars and the automotive sales/service industry
Be able to sit for long periods of time
Not be afraid to hear the word “no”
What We Offer
Paid training
Medical/dental/vision insurance
Paid time off
Flexible spending accounts
Closed major holidays
Other Elective Insurances
401k retirement plan
Discounts on employer merchandise and services
All applicants must pass a pre-employment background and drug test.
#J-18808-Ljbffr