Business Development Representative/Internet Sales
Andy Mohr Automotive Group, Palatine, IL, United States
Business Development Representative/Internet Sales
AM Palatine - Palatine, IL 60074
Salary Range $15.00 - $999.99 Base+Commission/month
Description
Business Development Center (BDC)
Job description and responsibilities
Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.
Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.
Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no shows.
Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
Providing Customer Experience: Addressing customers' concerns and providing accurate information.
Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives.
Follow up for co workers: Responding to customer inquiries when a co- worker is out of the office.
Qualifications
Must be able to work nights and weekends
Values integrity, drive, team player
Customer service skills excellent interpersonal skills, upbeat personality and strong work ethic
Excellent computer skills and ability to adapt to various dealership systems
Problem Solving skills
Multi-tasking is essential
BENEFITS:
Medical, Dental, & Vision benefits
Accrued Vacation Time
401K Plan
Life & Disability Insurance
Extensive training and support
Employee vehicle purchase plans
Discounts on products and services
AM Palatine - Palatine, IL 60074
Salary Range $15.00 - $999.99 Base+Commission/month
Description
Business Development Center (BDC)
Job description and responsibilities
Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.
Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.
Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no shows.
Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
Providing Customer Experience: Addressing customers' concerns and providing accurate information.
Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives.
Follow up for co workers: Responding to customer inquiries when a co- worker is out of the office.
Qualifications
Must be able to work nights and weekends
Values integrity, drive, team player
Customer service skills excellent interpersonal skills, upbeat personality and strong work ethic
Excellent computer skills and ability to adapt to various dealership systems
Problem Solving skills
Multi-tasking is essential
BENEFITS:
Medical, Dental, & Vision benefits
Accrued Vacation Time
401K Plan
Life & Disability Insurance
Extensive training and support
Employee vehicle purchase plans
Discounts on products and services