Customer Service Representative
Tyler Johnson Insurance - Allstate, Walnut Creek, CA, United States
Benefits
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role
Our Allstate agency is seeking a dependable and customer-focused Customer Service Representative to support our growing client base. This role is centered on helping customers with their policies, answering questions, and ensuring they receive a smooth and positive service experience.
If you enjoy helping people, solving problems, and building strong relationships with customers, this position offers a stable and rewarding opportunity within the insurance industry.
Position Overview
As a Customer Service Representative, you will assist customers with policy questions, updates, billing inquiries, and general account support. You will play an important role in maintaining strong relationships with policyholders and helping ensure they have the coverage and service they need.
Responsibilities
Assist customers with policy questions and coverage information
Process policy updates, renewals, and documentation requests
Respond to customer inquiries by phone, email, and other communication channels
Maintain accurate records and follow agency procedures
Support the sales team with customer follow-ups and administrative tasks
Provide friendly and efficient service that builds long-term customer relationships
Qualifications
Customer service experience preferred
Strong communication and problem-solving skills
Detail-oriented with good organizational abilities
Positive attitude and customer-first mindset
Willingness to obtain insurance licensing
Compensation & Opportunity
Competitive compensation
Training and development support
Stable full-time schedule
Opportunity to grow within the agency
#J-18808-Ljbffr
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role
Our Allstate agency is seeking a dependable and customer-focused Customer Service Representative to support our growing client base. This role is centered on helping customers with their policies, answering questions, and ensuring they receive a smooth and positive service experience.
If you enjoy helping people, solving problems, and building strong relationships with customers, this position offers a stable and rewarding opportunity within the insurance industry.
Position Overview
As a Customer Service Representative, you will assist customers with policy questions, updates, billing inquiries, and general account support. You will play an important role in maintaining strong relationships with policyholders and helping ensure they have the coverage and service they need.
Responsibilities
Assist customers with policy questions and coverage information
Process policy updates, renewals, and documentation requests
Respond to customer inquiries by phone, email, and other communication channels
Maintain accurate records and follow agency procedures
Support the sales team with customer follow-ups and administrative tasks
Provide friendly and efficient service that builds long-term customer relationships
Qualifications
Customer service experience preferred
Strong communication and problem-solving skills
Detail-oriented with good organizational abilities
Positive attitude and customer-first mindset
Willingness to obtain insurance licensing
Compensation & Opportunity
Competitive compensation
Training and development support
Stable full-time schedule
Opportunity to grow within the agency
#J-18808-Ljbffr