Training Coordinator
Forsyth Technical Comunity Clg, Winston Salem, NC, United States
Minimum Qualifications
Associates degree
in Education, Workforce Development, Business, or a related field.
Note:
Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC.
Minimum three (3) years of experience in career services, workforce development, employer engagement, or a related area.
Strong ability to build relationships with participants, faculty, and industry partners.
Experience using CRM systems and data‑driven decision‑making for program improvement.
Excellent communication and organizational skills.
Ability to work independently and collaboratively in a fast‑paced, evolving environment.
Preferred Qualifications
Experience in training or workforce development or knowledge of industry‑specific workforce needs.
Understanding of community college systems and strategic initiatives for workforce development.
Knowledge of NCEdge Customized Training or adult learning principles.
Experience with training or project management platforms.
Essential Duties and Responsibilities
Schedule and Build Training Classes:
Oversee all aspects of building training courses in alignment with organizational and client needs.
Schedule corporate training and customized training classes on a regular cadence in alignment with training agreement.
Collaborate with the central data management team to house student information in the Student Information System.
Ensure all participants at client sites register in all training courses using the college registration procedures.
Create and maintain class rosters for each scheduled training session.
Oversee Non‑Instructional Course Support:
Prepare and process instructor contracts for both internal and third‑party instructors.
Order and deliver training materials to ensure readiness before class starts.
Attend training sessions as needed for program quality purposes.
Collect completed rosters and attendance records upon class completion.
Complete course close outs while verifying documentation and ensuring accurate reporting.
Program Assessment & Reporting:
Ensure data accuracy and compliance with institutional and regulatory standards.
Collect and analyze data on student participation, employer satisfaction, and employment outcomes to continuously improve program effectiveness.
Professional Communication & Client Relationship Management:
The Training Coordinator serves as a key point of contact between the college and external business and industry partners. This role requires a high level of professionalism, diplomacy, and relationship management to support successful corporate training engagements.
Communicate clearly, professionally, and responsively with external business clients, instructors, and internal college stakeholders via email, phone, virtual meetings, and in person interactions.
Build and maintain positive, trust‑based relationships with employer partners to support ongoing and future training initiatives.
Manage client expectations by providing accurate information related to schedules, enrollment, documentation requirements, and course logistics.
Demonstrate sound judgment, discretion, and confidentiality when handling proprietary business information or sensitive program details.
Represent the college in a professional manner that reflects an understanding of corporate environments, employer priorities, and workforce development partnerships.
Effectively navigate and resolve issues or changes related to training delivery while maintaining strong client relationships.
Physical Demands
The employee will need to regularly operate and use computers, phones, and other electronic equipment.
The employee will frequently communicate and must be able to exchange accurate information with others.
The employee may need to move around their office and/or campus to attend meetings/classes and to access files, machinery or other job‑related tools.
The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Encounters low to moderate noise levels in the work environment.
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Associates degree
in Education, Workforce Development, Business, or a related field.
Note:
Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC.
Minimum three (3) years of experience in career services, workforce development, employer engagement, or a related area.
Strong ability to build relationships with participants, faculty, and industry partners.
Experience using CRM systems and data‑driven decision‑making for program improvement.
Excellent communication and organizational skills.
Ability to work independently and collaboratively in a fast‑paced, evolving environment.
Preferred Qualifications
Experience in training or workforce development or knowledge of industry‑specific workforce needs.
Understanding of community college systems and strategic initiatives for workforce development.
Knowledge of NCEdge Customized Training or adult learning principles.
Experience with training or project management platforms.
Essential Duties and Responsibilities
Schedule and Build Training Classes:
Oversee all aspects of building training courses in alignment with organizational and client needs.
Schedule corporate training and customized training classes on a regular cadence in alignment with training agreement.
Collaborate with the central data management team to house student information in the Student Information System.
Ensure all participants at client sites register in all training courses using the college registration procedures.
Create and maintain class rosters for each scheduled training session.
Oversee Non‑Instructional Course Support:
Prepare and process instructor contracts for both internal and third‑party instructors.
Order and deliver training materials to ensure readiness before class starts.
Attend training sessions as needed for program quality purposes.
Collect completed rosters and attendance records upon class completion.
Complete course close outs while verifying documentation and ensuring accurate reporting.
Program Assessment & Reporting:
Ensure data accuracy and compliance with institutional and regulatory standards.
Collect and analyze data on student participation, employer satisfaction, and employment outcomes to continuously improve program effectiveness.
Professional Communication & Client Relationship Management:
The Training Coordinator serves as a key point of contact between the college and external business and industry partners. This role requires a high level of professionalism, diplomacy, and relationship management to support successful corporate training engagements.
Communicate clearly, professionally, and responsively with external business clients, instructors, and internal college stakeholders via email, phone, virtual meetings, and in person interactions.
Build and maintain positive, trust‑based relationships with employer partners to support ongoing and future training initiatives.
Manage client expectations by providing accurate information related to schedules, enrollment, documentation requirements, and course logistics.
Demonstrate sound judgment, discretion, and confidentiality when handling proprietary business information or sensitive program details.
Represent the college in a professional manner that reflects an understanding of corporate environments, employer priorities, and workforce development partnerships.
Effectively navigate and resolve issues or changes related to training delivery while maintaining strong client relationships.
Physical Demands
The employee will need to regularly operate and use computers, phones, and other electronic equipment.
The employee will frequently communicate and must be able to exchange accurate information with others.
The employee may need to move around their office and/or campus to attend meetings/classes and to access files, machinery or other job‑related tools.
The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Encounters low to moderate noise levels in the work environment.
#J-18808-Ljbffr