Employee & Labor Relations and Compliance Representative
ARMA International, Gainesville, FL, United States
Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville—you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.
Job Details
This is intermediate‑level, professional‑to‑moderately complex administrative work supporting upper‑middle‑level managers in the development and administration of Employee and Labor Relations (ELR). The ELR and Compliance Representative is responsible for overseeing and managing the organization’s compliance with legal and regulatory requirements, including public records requests, ADA accommodations, and administering policies and procedures. This role involves coordinating with unions, ensuring transparency and adherence to laws, and maintaining organized records. Some judgment and discretion are required to perform duties related to matters of policy and interpret collective bargaining agreements. Positions allocated to this classification typically report to a designated supervisor and work under general supervision. Work in this class is distinguished from other classes by its application of varied, moderately complex, and innovative administrative duties in support of employee and labor relations matters.
Job Description
Summary
This is intermediate‑level, professional‑to‑moderately complex administrative work supporting upper‑middle‑level managers in the development and administration of Employee and Labor Relations (ELR). The ELR and Compliance Representative is responsible for overseeing and managing the organization’s compliance with legal and regulatory requirements, including public records requests, ADA accommodations, and administering policies and procedures. This role involves coordinating with unions, ensuring transparency and adherence to laws, and maintaining organized records. Some judgment and discretion are required to perform duties related to matters of policy and interpret collective bargaining agreements.
Examples of Work
This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower‑level duties may be required.
Essential Job Functions
Assist the supervisor with the administration of labor agreements.
Answer Labor Relations inquiries, directing as appropriate, or providing information requiring knowledge of the Collective Bargaining Agreement (CBA) and City policies, procedures, and operations; provide information as appropriate to the knowledge base and level of issue.
Coordinate meetings between union officials, employees, and management to facilitate the dispute resolution process.
Assist with confidential investigations into employee complaints by researching and providing relevant information.
Gather information, review, and compile complex files for grievance proceedings, arbitrations, and hearings.
Assist in fact‑finding interviews and investigations in response to grievances or complaints.
Provide administrative support for all union meetings, including scheduling, public notification, preparing agendas, and distributing meeting materials.
Attend all union meetings and accurately take detailed notes and minutes.
Ensure timely distribution of meeting minutes to relevant parties.
Manage and process public records requests in compliance with Chapter 119 of the Florida Statutes and other relevant laws.
Collaborate with various departments to gather information necessary for fulfilling public records requests.
Provide training and guidance to staff on public records policies and procedures.
Review and redact confidential or exempt information from public records before release, as mandated by law.
Ensure timely and accurate responses to public records requests, maintaining transparency and adherence to legal requirements.
Provide support relative to confidential/sensitive issues.
Facilitate completion of projects and events assigned to subordinate areas.
Assist in the planning, design, development, and promotion of special events, goals, objectives, plans, and programs to promote effective and efficient departmental processes.
Draft moderately complex to complex documentation on sensitive/confidential issues.
Prepare written materials, including reports, memos, and correspondence; review material for accuracy and completeness; analyze data and conduct Internet research as needed.
Prepare Labor Relations reports by tracking, analyzing, and summarizing data and trends.
Attend Labor Relations meetings, take minutes, and write summaries.
Monitor Florida’s Reemployment Assistance Program, respond to claims for benefits, and prepare related correspondence.
Monitor FMLA usage and support related return‑to‑work activities.
Oversee and manage the ADA compliance process, ensuring adherence to the Americans with Disabilities Act (ADA) and related regulations.
Coordinate the interactive process to identify and implement reasonable accommodation for employees with disabilities.
Collaborate with department managers and supervisors to assess and provide appropriate accommodation.
Compose a range of written documents, including original correspondence, memoranda in final form, reports, position statements, and related items, which are intended to present management’s official position on a given matter.
Manage and maintain a comprehensive and organized repository for all policies and procedures within the organization’s digital document management system and serve as a power user and administrator for the organization.
Review and update organizational policies and procedures.
Communicate policy changes and updates to all employees.
Perform routine data entry for case tracking and reporting purposes. Analyze data to support employee and labor relations initiatives.
Write, edit, produce, and distribute informational, publicity, and promotional materials.
Meet performance standards, including attending work on a continuous, punctual, and regular basis.
Non‑essential Job Functions
Perform other related duties as assigned.
May perform tasks normally assigned to Staff Assistants as workflow and demands require.
Qualifications
Education and Experience
A bachelor’s degree from an accredited college or university with coursework in employee relations/labor relations, business, human resources, or a related field. Minimum two (2) years of working experience in employee relations/labor relations, policy and procedure, compliance, or human resources required. Prior experience in a union setting preferred.
Or an associate degree from an accredited college or university with coursework in employee relations/labor relations, human resources, business, or related field, and four (4) years of working experience in employee/labor relations, policy and procedure, compliance, or human resources. Prior experience in a union setting preferred.
Certifications or Licenses
Licenses
If courier duties are required, a valid Florida Driver’s license is required.
Certifications
Preferred certifications include Labor Relations, Human Resources Professional (PHR) certification through the Human Resources Certification Institute, or Certified Professional (SHRM‑CP) through the Society for Human Resource Management. Certification in Labor Relations is preferred.
Knowledge, Skills, and Abilities
Knowledge of laws, ordinances, regulations, and statutes governing human resources functions.
Knowledge of principles and practices of human resources, including employee relations.
Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to establish and maintain effective working relationships with individuals of diverse backgrounds, including elected and appointed government officials, Charter Officers, City employees, union representatives of other agencies, and the general public.
Demonstrated intermediate‑level knowledge of Excel, Word, and PowerPoint.
Advanced oral, listening, administrative, and written communication skills required.
Must be able to work within and maintain the confidentiality required of the organization and the Human Resources Department.
Excellent analytical and problem‑solving skills with the ability to assist with investigations from initial complaint to resolution.
Ability to prioritize and multitask effectively in a fast‑paced, confidential environment with competing priorities.
Ability to analyze moderately complex information and prepare moderately complex reports.
Ability to maintain confidentiality and respond appropriately to sensitive/confidential issues.
Ability to understand and follow complex oral and written instructions.
Physical and Environmental Requirements
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time.
Work Environment
May require occasional working outside regular business hours, including nights, weekends, and holidays.
Note
May require assessment(s). May fill multiple positions. May establish an eligibility list.
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Job Details
This is intermediate‑level, professional‑to‑moderately complex administrative work supporting upper‑middle‑level managers in the development and administration of Employee and Labor Relations (ELR). The ELR and Compliance Representative is responsible for overseeing and managing the organization’s compliance with legal and regulatory requirements, including public records requests, ADA accommodations, and administering policies and procedures. This role involves coordinating with unions, ensuring transparency and adherence to laws, and maintaining organized records. Some judgment and discretion are required to perform duties related to matters of policy and interpret collective bargaining agreements. Positions allocated to this classification typically report to a designated supervisor and work under general supervision. Work in this class is distinguished from other classes by its application of varied, moderately complex, and innovative administrative duties in support of employee and labor relations matters.
Job Description
Summary
This is intermediate‑level, professional‑to‑moderately complex administrative work supporting upper‑middle‑level managers in the development and administration of Employee and Labor Relations (ELR). The ELR and Compliance Representative is responsible for overseeing and managing the organization’s compliance with legal and regulatory requirements, including public records requests, ADA accommodations, and administering policies and procedures. This role involves coordinating with unions, ensuring transparency and adherence to laws, and maintaining organized records. Some judgment and discretion are required to perform duties related to matters of policy and interpret collective bargaining agreements.
Examples of Work
This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower‑level duties may be required.
Essential Job Functions
Assist the supervisor with the administration of labor agreements.
Answer Labor Relations inquiries, directing as appropriate, or providing information requiring knowledge of the Collective Bargaining Agreement (CBA) and City policies, procedures, and operations; provide information as appropriate to the knowledge base and level of issue.
Coordinate meetings between union officials, employees, and management to facilitate the dispute resolution process.
Assist with confidential investigations into employee complaints by researching and providing relevant information.
Gather information, review, and compile complex files for grievance proceedings, arbitrations, and hearings.
Assist in fact‑finding interviews and investigations in response to grievances or complaints.
Provide administrative support for all union meetings, including scheduling, public notification, preparing agendas, and distributing meeting materials.
Attend all union meetings and accurately take detailed notes and minutes.
Ensure timely distribution of meeting minutes to relevant parties.
Manage and process public records requests in compliance with Chapter 119 of the Florida Statutes and other relevant laws.
Collaborate with various departments to gather information necessary for fulfilling public records requests.
Provide training and guidance to staff on public records policies and procedures.
Review and redact confidential or exempt information from public records before release, as mandated by law.
Ensure timely and accurate responses to public records requests, maintaining transparency and adherence to legal requirements.
Provide support relative to confidential/sensitive issues.
Facilitate completion of projects and events assigned to subordinate areas.
Assist in the planning, design, development, and promotion of special events, goals, objectives, plans, and programs to promote effective and efficient departmental processes.
Draft moderately complex to complex documentation on sensitive/confidential issues.
Prepare written materials, including reports, memos, and correspondence; review material for accuracy and completeness; analyze data and conduct Internet research as needed.
Prepare Labor Relations reports by tracking, analyzing, and summarizing data and trends.
Attend Labor Relations meetings, take minutes, and write summaries.
Monitor Florida’s Reemployment Assistance Program, respond to claims for benefits, and prepare related correspondence.
Monitor FMLA usage and support related return‑to‑work activities.
Oversee and manage the ADA compliance process, ensuring adherence to the Americans with Disabilities Act (ADA) and related regulations.
Coordinate the interactive process to identify and implement reasonable accommodation for employees with disabilities.
Collaborate with department managers and supervisors to assess and provide appropriate accommodation.
Compose a range of written documents, including original correspondence, memoranda in final form, reports, position statements, and related items, which are intended to present management’s official position on a given matter.
Manage and maintain a comprehensive and organized repository for all policies and procedures within the organization’s digital document management system and serve as a power user and administrator for the organization.
Review and update organizational policies and procedures.
Communicate policy changes and updates to all employees.
Perform routine data entry for case tracking and reporting purposes. Analyze data to support employee and labor relations initiatives.
Write, edit, produce, and distribute informational, publicity, and promotional materials.
Meet performance standards, including attending work on a continuous, punctual, and regular basis.
Non‑essential Job Functions
Perform other related duties as assigned.
May perform tasks normally assigned to Staff Assistants as workflow and demands require.
Qualifications
Education and Experience
A bachelor’s degree from an accredited college or university with coursework in employee relations/labor relations, business, human resources, or a related field. Minimum two (2) years of working experience in employee relations/labor relations, policy and procedure, compliance, or human resources required. Prior experience in a union setting preferred.
Or an associate degree from an accredited college or university with coursework in employee relations/labor relations, human resources, business, or related field, and four (4) years of working experience in employee/labor relations, policy and procedure, compliance, or human resources. Prior experience in a union setting preferred.
Certifications or Licenses
Licenses
If courier duties are required, a valid Florida Driver’s license is required.
Certifications
Preferred certifications include Labor Relations, Human Resources Professional (PHR) certification through the Human Resources Certification Institute, or Certified Professional (SHRM‑CP) through the Society for Human Resource Management. Certification in Labor Relations is preferred.
Knowledge, Skills, and Abilities
Knowledge of laws, ordinances, regulations, and statutes governing human resources functions.
Knowledge of principles and practices of human resources, including employee relations.
Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to establish and maintain effective working relationships with individuals of diverse backgrounds, including elected and appointed government officials, Charter Officers, City employees, union representatives of other agencies, and the general public.
Demonstrated intermediate‑level knowledge of Excel, Word, and PowerPoint.
Advanced oral, listening, administrative, and written communication skills required.
Must be able to work within and maintain the confidentiality required of the organization and the Human Resources Department.
Excellent analytical and problem‑solving skills with the ability to assist with investigations from initial complaint to resolution.
Ability to prioritize and multitask effectively in a fast‑paced, confidential environment with competing priorities.
Ability to analyze moderately complex information and prepare moderately complex reports.
Ability to maintain confidentiality and respond appropriately to sensitive/confidential issues.
Ability to understand and follow complex oral and written instructions.
Physical and Environmental Requirements
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time.
Work Environment
May require occasional working outside regular business hours, including nights, weekends, and holidays.
Note
May require assessment(s). May fill multiple positions. May establish an eligibility list.
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