Client Care Specialist
Ethos Veterinary Health, Mequon, WI, United States
Wisconsin Veterinary Referral Center
Ozaukee, WI is hiring a full-time Client Care Specialist to join our Client Care team on first shift! WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.
Our veterinary receptionists provide the client with their first impression of our practice. We look for someone who can show our clients compassion, attention, and the highest level of client service.
Schedule and Compensation
Hourly pay starts at $16/hr and may be higher depending on experience
1st shift, 6a-4p weekdays and every other weekend
Shift differential of $5/hr during the hours of 12am-8am
Responsibilities
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding WVRC services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Support team to reach common goals
Ability to recognize and seek guidance in all client‑related cases where protocol does not apply
About You
Excellent interpersonal skills and able to develop and maintain positive working relationships with others
Have a fundamental knowledge of Windows‑based computer programs
Proven effective communication and the ability to multitask and prioritize
Willing and able to provide exceptional customer service
A motivated and dedicated individual who is self‑motivated to provide exceptional service
Benefits
Generous benefit packages which include: Employer Paid Benefit Options, Medical, Dental, Vision, HSA & Flexible Spending Plan Options, Paid Time Off (3 weeks accrual per year), 401k, Retirement Savings Plan, Uniform Allowance, Veterinary Service Benefits, CE Allowance, Short & Long‑Term Disability Options
Onsite Veterinary Social Worker available to employees & clients
Extensive training to all new and existing employees with our Learning & Development Trainers to advance their skills and career
Referral Bonuses
Being part of a team of elite professionals who prioritize the needs of their patients.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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Ozaukee, WI is hiring a full-time Client Care Specialist to join our Client Care team on first shift! WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.
Our veterinary receptionists provide the client with their first impression of our practice. We look for someone who can show our clients compassion, attention, and the highest level of client service.
Schedule and Compensation
Hourly pay starts at $16/hr and may be higher depending on experience
1st shift, 6a-4p weekdays and every other weekend
Shift differential of $5/hr during the hours of 12am-8am
Responsibilities
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding WVRC services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Support team to reach common goals
Ability to recognize and seek guidance in all client‑related cases where protocol does not apply
About You
Excellent interpersonal skills and able to develop and maintain positive working relationships with others
Have a fundamental knowledge of Windows‑based computer programs
Proven effective communication and the ability to multitask and prioritize
Willing and able to provide exceptional customer service
A motivated and dedicated individual who is self‑motivated to provide exceptional service
Benefits
Generous benefit packages which include: Employer Paid Benefit Options, Medical, Dental, Vision, HSA & Flexible Spending Plan Options, Paid Time Off (3 weeks accrual per year), 401k, Retirement Savings Plan, Uniform Allowance, Veterinary Service Benefits, CE Allowance, Short & Long‑Term Disability Options
Onsite Veterinary Social Worker available to employees & clients
Extensive training to all new and existing employees with our Learning & Development Trainers to advance their skills and career
Referral Bonuses
Being part of a team of elite professionals who prioritize the needs of their patients.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr