Receptionist - Part Time
Benchmark Senior Living, Avon, CT, United States
Job Summary
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
Principal Duties & Responsibilities
Assists Administrative Assistant/Executive Director as appropriate
Competently responds to all emergencies as directed
Demonstrates basic understanding of emergency call system and nurse paging system
Greets visitors immediately upon arrival
Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
Determines visitors’ needs in a timely manner
Offers refreshments (coffee, water, etc.) to visitors, where applicable
Ensures pertinent information is gathered from visitors (e.g. prospect information form)
Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
Responds to resident requests in a timely manner
Manages doctor appointment book
Manages beauty and barber appointment book
Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
Keeps lobby clean and neat, free of clutter and trash
Oversees common bathroom, reporting soilage to housekeeping as appropriate
Reports any mal‑functioning equipment to maintenance
Promptly forwards inquiry calls to Marketing or designee
Properly documents and responds to marketing inquiries
Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
Represents the community with a positive attitude and pride when interacting with potential residents and families
Participates in in‑service trainings as required by state regulations
Assists with clerical work for all departments
Assists with clerical work for all departments
Education & Experience
High school diploma or equivalent certificate preferred.
Required Skills & Abilities
Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
Maintains awareness of all daily activities (and changes)
Has full knowledge of the administrative staff, ownership, and management company
Possesses excellent verbal communication skills
Physical Requirements
In an 8‑hour workday, associate will stand/walk: Hours at one time 0‑2; Total hours/day 4‑6.
In an 8‑hour workday, associate will sit: Hours at one time 0‑2; Total hours/day 4‑6.
Associate will support/assist: (Maximum lbs) Frequently 0‑10 lbs.; Occasionally 50 lbs.
Associate will lift/carry: (Maximum lbs) Frequently 0‑10 lbs.; Occasionally 15 lbs.; Height of lift 3‑4 feet; Distance of carry 30 yards.
Employee will use hands for repetitive tasks: simple grasping, pushing, pulling, and fine manipulation.
Employee should be able to: Bend occasionally; Squat occasionally; Kneel occasionally; Climb occasionally; Reach occasionally.
Disclaimer
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
EEO Statement
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ... (legal EEO statement as required).
#J-18808-Ljbffr
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
Principal Duties & Responsibilities
Assists Administrative Assistant/Executive Director as appropriate
Competently responds to all emergencies as directed
Demonstrates basic understanding of emergency call system and nurse paging system
Greets visitors immediately upon arrival
Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
Determines visitors’ needs in a timely manner
Offers refreshments (coffee, water, etc.) to visitors, where applicable
Ensures pertinent information is gathered from visitors (e.g. prospect information form)
Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
Responds to resident requests in a timely manner
Manages doctor appointment book
Manages beauty and barber appointment book
Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
Keeps lobby clean and neat, free of clutter and trash
Oversees common bathroom, reporting soilage to housekeeping as appropriate
Reports any mal‑functioning equipment to maintenance
Promptly forwards inquiry calls to Marketing or designee
Properly documents and responds to marketing inquiries
Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
Represents the community with a positive attitude and pride when interacting with potential residents and families
Participates in in‑service trainings as required by state regulations
Assists with clerical work for all departments
Assists with clerical work for all departments
Education & Experience
High school diploma or equivalent certificate preferred.
Required Skills & Abilities
Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
Maintains awareness of all daily activities (and changes)
Has full knowledge of the administrative staff, ownership, and management company
Possesses excellent verbal communication skills
Physical Requirements
In an 8‑hour workday, associate will stand/walk: Hours at one time 0‑2; Total hours/day 4‑6.
In an 8‑hour workday, associate will sit: Hours at one time 0‑2; Total hours/day 4‑6.
Associate will support/assist: (Maximum lbs) Frequently 0‑10 lbs.; Occasionally 50 lbs.
Associate will lift/carry: (Maximum lbs) Frequently 0‑10 lbs.; Occasionally 15 lbs.; Height of lift 3‑4 feet; Distance of carry 30 yards.
Employee will use hands for repetitive tasks: simple grasping, pushing, pulling, and fine manipulation.
Employee should be able to: Bend occasionally; Squat occasionally; Kneel occasionally; Climb occasionally; Reach occasionally.
Disclaimer
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
EEO Statement
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ... (legal EEO statement as required).
#J-18808-Ljbffr