Patient Access Associate
SUNY Upstate Medical University, Syracuse, NY, United States
Job Summary
Ensures smooth patient flow and proper registration for all services provided in Nappi including ambulatory clinic registration, lab, radiology, convenience care, and infusion procedures.
Interviews patients to complete registration process to obtain demographics and financial information.
Determines if patient is in need of an estimate based on current CMS No‑Surprise Act requirements, informs patient of estimate, estimated out‑of‑pocket balance, and offers to collect and/or offers a payment plan or financial assistance (copay collection).
Registration WQ monitoring, quality review, and support.
Acts as a liaison between patients and internal departments.
Minimum Qualifications
Associate’s degree and at least two (2) years of related patient financial/insurance/registration experience in a healthcare setting, or equivalent combination of education and experience.
Working knowledge of medical terminology and medical billing, and excellent written and oral communication skills.
Excellent customer service skills.
Certified Healthcare Access Associate (CHAA) required within one year of hire.
Preferred Qualifications
The ability to work with a diverse patient population.
Efficient keyboarding skills.
Work Days
Daytime hours
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Ensures smooth patient flow and proper registration for all services provided in Nappi including ambulatory clinic registration, lab, radiology, convenience care, and infusion procedures.
Interviews patients to complete registration process to obtain demographics and financial information.
Determines if patient is in need of an estimate based on current CMS No‑Surprise Act requirements, informs patient of estimate, estimated out‑of‑pocket balance, and offers to collect and/or offers a payment plan or financial assistance (copay collection).
Registration WQ monitoring, quality review, and support.
Acts as a liaison between patients and internal departments.
Minimum Qualifications
Associate’s degree and at least two (2) years of related patient financial/insurance/registration experience in a healthcare setting, or equivalent combination of education and experience.
Working knowledge of medical terminology and medical billing, and excellent written and oral communication skills.
Excellent customer service skills.
Certified Healthcare Access Associate (CHAA) required within one year of hire.
Preferred Qualifications
The ability to work with a diverse patient population.
Efficient keyboarding skills.
Work Days
Daytime hours
#J-18808-Ljbffr