Sr. Desktop Support Engineer
Nesco Resource, Holly Ridge, LA, United States
We're seeking a highly skilled
Sr. Desktop Support Engineer
for a data center who thrives in a hands‑on, fast‑paced environment. In this role, you'll be the go‑to technical expert for end users, supporting a wide range of devices, systems, and on‑site technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level, this is the role for you.
Position Details:
Exempt Salaried position
based upon experience (weekly salary broken down hourly)
Contract with possible contract extension or hire
Standard work hours: For up to the 1st 3 months, 8:00 am - 5:00 pm, then will move to 2nd shift 4:00 pm-12:00 am
Location: Onsite – Holly Ridge, LA
What You'll Do:
End-User & Hardware Support
Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.
Printer & Conference Room Support
Install, configure, and maintain printers and multifunction devices.
Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.
Networking & Infrastructure
Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
Provide remote hands support for server and network teams (cabling, racking, hardware checks).
Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.
Operations & Service Management
Manage incident tickets using
ServiceNow —create, update, and close tickets with accurate documentation.
Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
Maintain accurate asset records for all onsite IT equipment.
Ensure compliance with corporate technology and security policies.
What You Bring:
Education & Experience
Degree or technical training in Information Technology (or related field) with
8-10 years
of hands‑on support experience in a networked, customer‑facing environment.
Certifications such as
A+, Microsoft, or ITIL
are a plus.
Self‑driven, detail oriented, and committed to exceptional service.
Technical Strengths
Hands‑on experience with
Windows 10/11 , system settings, networking, and device management.
Proficiency with
Microsoft 365 apps — Outlook, Word, Excel.
Familiarity with
VPN technologies
(Cisco AnyConnect or similar).
Experience with
Intune, Entra ID, MDM , Active Directory (password resets, user management).
Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi‑Fi.
Experience with WebEx
audio/video systems .
Comfortable working with physical data center equipment (rack/stack, patching).
Tools You Know
Must Have:
Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
Good to Have:
Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Equal Employment Opportunity Statement:
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Sr. Desktop Support Engineer
for a data center who thrives in a hands‑on, fast‑paced environment. In this role, you'll be the go‑to technical expert for end users, supporting a wide range of devices, systems, and on‑site technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level, this is the role for you.
Position Details:
Exempt Salaried position
based upon experience (weekly salary broken down hourly)
Contract with possible contract extension or hire
Standard work hours: For up to the 1st 3 months, 8:00 am - 5:00 pm, then will move to 2nd shift 4:00 pm-12:00 am
Location: Onsite – Holly Ridge, LA
What You'll Do:
End-User & Hardware Support
Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.
Printer & Conference Room Support
Install, configure, and maintain printers and multifunction devices.
Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.
Networking & Infrastructure
Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
Provide remote hands support for server and network teams (cabling, racking, hardware checks).
Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.
Operations & Service Management
Manage incident tickets using
ServiceNow —create, update, and close tickets with accurate documentation.
Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
Maintain accurate asset records for all onsite IT equipment.
Ensure compliance with corporate technology and security policies.
What You Bring:
Education & Experience
Degree or technical training in Information Technology (or related field) with
8-10 years
of hands‑on support experience in a networked, customer‑facing environment.
Certifications such as
A+, Microsoft, or ITIL
are a plus.
Self‑driven, detail oriented, and committed to exceptional service.
Technical Strengths
Hands‑on experience with
Windows 10/11 , system settings, networking, and device management.
Proficiency with
Microsoft 365 apps — Outlook, Word, Excel.
Familiarity with
VPN technologies
(Cisco AnyConnect or similar).
Experience with
Intune, Entra ID, MDM , Active Directory (password resets, user management).
Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi‑Fi.
Experience with WebEx
audio/video systems .
Comfortable working with physical data center equipment (rack/stack, patching).
Tools You Know
Must Have:
Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
Good to Have:
Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Equal Employment Opportunity Statement:
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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