Operational Inside Support Representative (ISR)
iT1, Tempe, AZ, United States
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's \"Best Places to Work\" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.
As an Operational ISR at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, and quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks.
Responsibilities
Provide overall excellent customer service to help complete any customer requests and resolve potential issues
Support the sales team by overseeing the order process within our internal systems
Providing shipment tracking information to customers and Account Managers
Work with the Accounting department in supporting accounts payable and receivable processes
Work with customers and manufacturers to facilitate return requests, order modifications/changes
Produce and distribute internal and external reports as needed
Pricing, sourcing, quoting, and deal registrations
Process shipping label request
Perform other duties as needed
Engage in effective communication via phone and in-person conversations
Ability to handle both routine and challenging customer interactions
Job Qualification Requirements
Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required
Excellent communication skills, both written and verbal
Possess high-level organization and time-management skills
The ability to work quickly and accurately in both independent and team situations
Strong computer skills, including Microsoft Office and Excel
The aptitude for learning new systems and software quickly
Financial skills and background
The ability to juggle a variety of tasks at the same time
Demonstrated consistency in values, principles, and work ethic
Physical Demands
Sit at a computer for up to 8 hours per day
Keyboarding for 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Engage in effective communication via phone and in-person conversations
Ability to handle both routine and challenging customer interactions
Job Location
Hybrid if local to the Tempe, AZ
Remote if located outside of a reasonable commute
Mon - Fri 8 am - 5 pm
Benefits
Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center
Onsite Monthly Massages
*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.
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As an Operational ISR at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, and quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks.
Responsibilities
Provide overall excellent customer service to help complete any customer requests and resolve potential issues
Support the sales team by overseeing the order process within our internal systems
Providing shipment tracking information to customers and Account Managers
Work with the Accounting department in supporting accounts payable and receivable processes
Work with customers and manufacturers to facilitate return requests, order modifications/changes
Produce and distribute internal and external reports as needed
Pricing, sourcing, quoting, and deal registrations
Process shipping label request
Perform other duties as needed
Engage in effective communication via phone and in-person conversations
Ability to handle both routine and challenging customer interactions
Job Qualification Requirements
Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required
Excellent communication skills, both written and verbal
Possess high-level organization and time-management skills
The ability to work quickly and accurately in both independent and team situations
Strong computer skills, including Microsoft Office and Excel
The aptitude for learning new systems and software quickly
Financial skills and background
The ability to juggle a variety of tasks at the same time
Demonstrated consistency in values, principles, and work ethic
Physical Demands
Sit at a computer for up to 8 hours per day
Keyboarding for 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Engage in effective communication via phone and in-person conversations
Ability to handle both routine and challenging customer interactions
Job Location
Hybrid if local to the Tempe, AZ
Remote if located outside of a reasonable commute
Mon - Fri 8 am - 5 pm
Benefits
Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center
Onsite Monthly Massages
*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.
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