Scheduler for home care agency
Preferred Health Care, Fall River, MA, United States
Scheduler Position
Preferred Health Care is a homecare agency and we are looking for a scheduler to help with day to day tasks of the office.
Shift Scheduling
Assign caregivers to clients by:
Skill match
Availability
Geographic proximity
Client preferences
Support for:
Hourly shifts
Live-in cases
Overnight shifts
Split shifts
On-call coverage
Home Care Regulations
Verification of caregiver credentials expiration
Background check status
Training compliance
Home care is dynamic this is where schedulers earn their keep.
Call-out replacement workflows
Emergency fill-in logic
Waitlist or backup caregiver pools
Automatic conflict detection (double booking, overtime)
Last-minute shift broadcasting to available caregiver
Multi-tasking under pressure
Problem-solving for call-outs
Conflict resolution
Prioritization during emergencies
Clear communication
Empathy with caregivers & families
Calm during crises
Attention to detail
On Call Scheduler a night during the week and a weekend.
Respond to Call-Outs
Receive caregiver call-outs (sick, emergency, no-show)
Verify shift details (client, time, duties)
Assess urgency based on client acuity
Document reason for absence
Fill Open Shifts
Identify qualified replacement caregivers
Consider:
Required skills/certifications
Client preferences
Hours/overtime limits
Distance/travel feasibility
Contact available caregivers in priority order
Confirm shift acceptance
Emergency Coverage
Handle last-minute or same-day coverage crises
Coordinate live-in replacements if needed
Escalate to management if coverage cannot be found
Preferred Health Care is a homecare agency and we are looking for a scheduler to help with day to day tasks of the office.
Shift Scheduling
Assign caregivers to clients by:
Skill match
Availability
Geographic proximity
Client preferences
Support for:
Hourly shifts
Live-in cases
Overnight shifts
Split shifts
On-call coverage
Home Care Regulations
Verification of caregiver credentials expiration
Background check status
Training compliance
Home care is dynamic this is where schedulers earn their keep.
Call-out replacement workflows
Emergency fill-in logic
Waitlist or backup caregiver pools
Automatic conflict detection (double booking, overtime)
Last-minute shift broadcasting to available caregiver
Multi-tasking under pressure
Problem-solving for call-outs
Conflict resolution
Prioritization during emergencies
Clear communication
Empathy with caregivers & families
Calm during crises
Attention to detail
On Call Scheduler a night during the week and a weekend.
Respond to Call-Outs
Receive caregiver call-outs (sick, emergency, no-show)
Verify shift details (client, time, duties)
Assess urgency based on client acuity
Document reason for absence
Fill Open Shifts
Identify qualified replacement caregivers
Consider:
Required skills/certifications
Client preferences
Hours/overtime limits
Distance/travel feasibility
Contact available caregivers in priority order
Confirm shift acceptance
Emergency Coverage
Handle last-minute or same-day coverage crises
Coordinate live-in replacements if needed
Escalate to management if coverage cannot be found