Scheduler for home care agency

Preferred Health Care is a homecare agency and we are looking for a scheduler to help with day‑to‑day tasks of the office.

Shift Scheduling

Assign caregivers to clients by:

Skill match

Availability

Geographic proximity

Client preferences

Support for:

Hourly shifts

Live‑in cases

Overnight shifts

Split shifts

On‑call coverage

Home Care Regulations

Verification of caregiver credentials expiration

Background check status

Training compliance

Home care is dynamic — this is where schedulers earn their keep.

Call‑out replacement workflows

Emergency fill‑in logic

Waitlist or backup caregiver pools

Automatic conflict detection (double booking, overtime)

Last‑minute shift broadcasting to available caregiver

Multi‑tasking under pressure

Problem‑solving for call‑outs

Conflict resolution

Prioritization during emergencies

Clear communication

Empathy with caregivers & families

Calm during crises

Attention to detail

On Call Scheduler a night during the week and a weekend.

Respond to Call‑Outs

Receive caregiver call‑outs (sick, emergency, no‑show)

Verify shift details (client, time, duties)

Assess urgency based on client acuity

Document reason for absence

Fill Open Shifts

Identify qualified replacement caregivers

Consider:

Required skills/certifications

Client preferences

Hours/overtime limits

Distance/travel feasibility

Contact available caregivers in priority order

Confirm shift acceptance

Emergency Coverage

Handle last‑minute or same‑day coverage crises

Coordinate live‑in replacements if needed
Escalate to management if coverage cannot be found

IF INTERESTED CALL US AT 508-675-1777

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