Customer Service Representative
Innospec, Englewood, CO, United States
The role is responsible for managing end-to-end order processing, inventory oversight, and logistics coordination for cargo treat products across domestic and international markets. This position acts as a key liaison between customers, supply chain, carriers, and internal stakeholders to ensure timely delivery, compliance, and proactive issue resolution.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Essential Functions
Process and manage domestic and international cargo treat orders from entry through fulfillment
Create and manage purchase orders for blind and direct shipments
Coordinate product availability and demand planning with Supply Chain teams
Monitor and manage cargo treat inventory levels in accordance with established safety stock requirements
Serve as a primary point of contact for all stakeholders, providing regular updates and proactively communicating delays or changes
Prepare, maintain, and distribute weekly inventory and status reports
Handle operational incidents by raising non-conformances and driving issues through resolution
Coordinate freight and logistics activities, including tendering shipments and working with carriers
Ensure adherence to company policies, procedures, and compliance requirements
Prepare, issue, and maintain required documentation (e.g., COA, SDS, PDS) in accordance with customer and regulatory requirements
Role Requirements
Availability for on-call support as business needs require
Strong working knowledge of logistics and transportation operations
Prior experience in supply chain or operations; experience within the chemical industry strongly preferred
Post-secondary education preferred
High attention to detail with strong problem-solving and decision-making skills
Proficient computer skills, including ERP systems (SAP preferred), with strong grammar and time management capabilities
Excellent communication and customer service skills, both written and verbal
Ability to remain calm, organized, and efficient when handling time-sensitive or high-pressure situations
Willingness to travel up to 10% as required
Environmental Restrictions
Ability to perform essential job duties in both indoor and outdoor environments, including offices, facilities, and external job sites.
Regular exposure to varying weather conditions, noise, dust, moving equipment, and uneven terrain.
Physical requirements may include sitting, standing, walking, lifting, carrying, bending, reaching, and operating tools or equipment as necessary to perform job responsibilities.
Regular attendance and adherence to company safety policies are required. xywuqvp
In accordance with the Americans with Disabilities Act and applicable state laws, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Essential Functions
Process and manage domestic and international cargo treat orders from entry through fulfillment
Create and manage purchase orders for blind and direct shipments
Coordinate product availability and demand planning with Supply Chain teams
Monitor and manage cargo treat inventory levels in accordance with established safety stock requirements
Serve as a primary point of contact for all stakeholders, providing regular updates and proactively communicating delays or changes
Prepare, maintain, and distribute weekly inventory and status reports
Handle operational incidents by raising non-conformances and driving issues through resolution
Coordinate freight and logistics activities, including tendering shipments and working with carriers
Ensure adherence to company policies, procedures, and compliance requirements
Prepare, issue, and maintain required documentation (e.g., COA, SDS, PDS) in accordance with customer and regulatory requirements
Role Requirements
Availability for on-call support as business needs require
Strong working knowledge of logistics and transportation operations
Prior experience in supply chain or operations; experience within the chemical industry strongly preferred
Post-secondary education preferred
High attention to detail with strong problem-solving and decision-making skills
Proficient computer skills, including ERP systems (SAP preferred), with strong grammar and time management capabilities
Excellent communication and customer service skills, both written and verbal
Ability to remain calm, organized, and efficient when handling time-sensitive or high-pressure situations
Willingness to travel up to 10% as required
Environmental Restrictions
Ability to perform essential job duties in both indoor and outdoor environments, including offices, facilities, and external job sites.
Regular exposure to varying weather conditions, noise, dust, moving equipment, and uneven terrain.
Physical requirements may include sitting, standing, walking, lifting, carrying, bending, reaching, and operating tools or equipment as necessary to perform job responsibilities.
Regular attendance and adherence to company safety policies are required. xywuqvp
In accordance with the Americans with Disabilities Act and applicable state laws, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.