Medicaid Contact Center Ops & Implementation Lead

Humana Inc is seeking a Medicaid Contact Center Operations & Implementation Lead in Frankfort, Kentucky. This leadership role requires 5+ years in contact center operations, expertise in Medicaid managed care, and a Bachelor's degree. The successful candidate will oversee operational readiness for state implementations and drive performance improvement strategies. The position offers a competitive salary range of $86,300 - $118,700 with potential for bonuses, along with comprehensive benefits for wellness and family support.
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