Speech Analytics Specialist - Contact Center Tuning

Teacher Retirement System of Texas in Austin is hiring a Contact Center Speech Analytics Specialist. This role involves optimizing speech analytics systems and analyzing member interactions to improve customer experience. Candidates should have a bachelor’s degree in Computer Science or Linguistics, along with three years of relevant experience. Familiarity with analytics software such as NICE and Verint is preferred. The position offers a full-time contract, and the annual salary range is $67,081.00 - $90,000.00.
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