Platform Support Analyst I
The Trade Desk, Inc., Ventura, CA, United States
What you’ll do
Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Multi‑task, manage, and resolve technical application support requests
Problem‑solving and troubleshooting
Executing stored procedures and querying our database using SQL.
Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
Take initiative to develop innovative and immediate remedy to satisfy client needs while advocating for more permanent solutions with our Engineering or Product Teams where needed.
Contribute to the company’s Knowledge Base by creating and managing new documentation while improving existing documentation.
Coordinate in‑depth training on support‑related tools and processes.
One‑to‑one mentoring and helping team members on technical case work.
Ensure trackability on all case and project work, to provide data‑driven insights to the business.
Light on‑call/after‑hours support.
Who you are
Bachelor’s Degree from a four‑year university or relevant substitute experience
3+ years relevant work experience as a technical support representative in a small or medium sized business
2+ years of AdTech experience (Advanced knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
Outstanding troubleshooting, analytical, and problem‑solving abilities, along with an ability to collaborate cross‑functionally in a fast‑paced start‑up environment
Strong SQL and HTML experience
Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
Ability to use independent judgement, decision‑making, and unique approaches to routinely troubleshoot problems related to AdTech and user experience issues.
Effective time management skills – ability to prioritize and meet deadlines
Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non‑technical audience.
Bonus Traits
Experience in one or more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
Experience with one or more of the following AdTech specific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
Experience in agile/scrum or related collaborative workflow
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.
Note:
Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $48,200—$88,300 USD.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
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Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Multi‑task, manage, and resolve technical application support requests
Problem‑solving and troubleshooting
Executing stored procedures and querying our database using SQL.
Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
Take initiative to develop innovative and immediate remedy to satisfy client needs while advocating for more permanent solutions with our Engineering or Product Teams where needed.
Contribute to the company’s Knowledge Base by creating and managing new documentation while improving existing documentation.
Coordinate in‑depth training on support‑related tools and processes.
One‑to‑one mentoring and helping team members on technical case work.
Ensure trackability on all case and project work, to provide data‑driven insights to the business.
Light on‑call/after‑hours support.
Who you are
Bachelor’s Degree from a four‑year university or relevant substitute experience
3+ years relevant work experience as a technical support representative in a small or medium sized business
2+ years of AdTech experience (Advanced knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
Outstanding troubleshooting, analytical, and problem‑solving abilities, along with an ability to collaborate cross‑functionally in a fast‑paced start‑up environment
Strong SQL and HTML experience
Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
Ability to use independent judgement, decision‑making, and unique approaches to routinely troubleshoot problems related to AdTech and user experience issues.
Effective time management skills – ability to prioritize and meet deadlines
Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non‑technical audience.
Bonus Traits
Experience in one or more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
Experience with one or more of the following AdTech specific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
Experience in agile/scrum or related collaborative workflow
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.
Note:
Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $48,200—$88,300 USD.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
#J-18808-Ljbffr