Sr Software Engineer - Service now, HAM, SAM

**Job Summary**The Senior Software Engineer – ServiceNow SAM / HAM is responsible for the end-to-end implementation, configuration, and ongoing ownership of ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM / HAM Pro). This role requires proven implementation experience, not just operational support, and plays a critical role in driving license optimization, audit readiness, and asset lifecycle governance across the enterprise.**Key Responsibilities*** Lead and execute full lifecycle implementations of ServiceNow SAM Pro and HAM / HAM Pro, including design, build, testing, deployment, and postgolive stabilization.* Implement and configure software license models, entitlements, normalization, reconciliation, and compliance reporting.* Implement hardware asset lifecycle workflows, including procurement, onboarding, stockrooms, contracts, warranties, refresh, and disposal.* Integrate SAM/HAM with CMDB, ITSM, Discovery, and procurement systems to ensure accurate and trusted data.* Configure automation for license reclamation, renewals, audits, and exception handling.* Build dashboards and KPIs to track cost savings, compliance posture, and asset lifecycle health.* Partner with system integrators during implementation and assume full ownership post golive.* Support ServiceNow platform upgrades by validating SAM/HAM compatibility and performing regression testing.* Provide L3 support and continuous optimization for implemented SAM/HAM solutions.**Required Qualifications*** 6+ years of ServiceNow engineering experience.* Demonstrated endtoend implementation experience with ServiceNow SAM Pro and/or HAM (Core / HAM Pro).* Experience delivering at least one full SAM and/or HAM implementation from design through production rollout.* Strong ServiceNow development skills (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer).* Experience working in enterprise, governed ServiceNow environments.**Preferred Qualifications*** ServiceNow certifications: CSA, CAD, SAM, HAM.* Experience with CMDB, CSDM, and Discovery implementations.* Experience working with Finance, Procurement, and Audit stakeholders.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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