Credit & Collections Representative
East Coast Warehouse, Dayton, NJ, United States
Credit & Collections Representative
The Credit & Collections Representative is responsible for managing customer credit accounts, collecting outstanding balances, and maintaining accurate payment records. This role ensures timely receipt of payments, supports customer inquiries, and partners with internal teams to resolve billing issues professionally and efficiently.
Responsibilities:
Manage assigned customer accounts and monitor payment activity
Contact customers regarding overdue balances via phone, email, and written communication
Maintain detailed records of collection activities and account status
Review and analyze credit applications, credit limits, and payment history
Investigate and resolve invoice discrepancies and account disputes
Process payments and apply funds accurately to customer accounts
Issue account statements and follow-up reminders
Work closely with Billing, Customer Service, and Accounting teams
Recommend accounts to be placed on credit hold or for further action when necessary
Prepare reports on aging accounts, collection status, and performance metrics
Ensure compliance with company policies and applicable regulations
Salary: $25.00
Position Requirements:
Strong communication and customer-service skills
Ability to negotiate payment arrangements professionally
Proficient in Microsoft Office (Excel, Outlook, Word)
Detail-oriented with strong analytical and problem-solving abilities
Ability to manage multiple accounts and prioritize deadlines
Familiarity with credit laws and collection best practices
Full-Time/Part-Time: Full-Time
Shift: Days
Division: East Coast Warehouse & Distr Corp
Req Number: ACC-25-00005
Location: Dayton
The Credit & Collections Representative is responsible for managing customer credit accounts, collecting outstanding balances, and maintaining accurate payment records. This role ensures timely receipt of payments, supports customer inquiries, and partners with internal teams to resolve billing issues professionally and efficiently.
Responsibilities:
Manage assigned customer accounts and monitor payment activity
Contact customers regarding overdue balances via phone, email, and written communication
Maintain detailed records of collection activities and account status
Review and analyze credit applications, credit limits, and payment history
Investigate and resolve invoice discrepancies and account disputes
Process payments and apply funds accurately to customer accounts
Issue account statements and follow-up reminders
Work closely with Billing, Customer Service, and Accounting teams
Recommend accounts to be placed on credit hold or for further action when necessary
Prepare reports on aging accounts, collection status, and performance metrics
Ensure compliance with company policies and applicable regulations
Salary: $25.00
Position Requirements:
Strong communication and customer-service skills
Ability to negotiate payment arrangements professionally
Proficient in Microsoft Office (Excel, Outlook, Word)
Detail-oriented with strong analytical and problem-solving abilities
Ability to manage multiple accounts and prioritize deadlines
Familiarity with credit laws and collection best practices
Full-Time/Part-Time: Full-Time
Shift: Days
Division: East Coast Warehouse & Distr Corp
Req Number: ACC-25-00005
Location: Dayton