Billing & Collections Representative
Hire Ventures, Inc., Medford, MA, United States
Billing & Collections Representative
At HV Talent Group, we help talented professionals connect with top employers nationwide. Our client is seeking a detail-oriented Billing & Collections Representative to support accurate billing and timely collections. This role involves managing customer accounts, preparing and reviewing invoices, and following up on outstanding balances.
The ideal candidate will work closely with internal teams and customers to resolve discrepancies, maintain account accuracy, and support cash flow, while delivering strong communication and customer service in a fast-paced environment.
Duties and Responsibilities:
Contact customers regarding past-due invoices and outstanding balances
Monitor and follow up on payment arrangements to ensure compliance
Resolve billing discrepancies impacting collections in a timely manner
Maintain accurate notes and status updates on customer accounts
Partner with internal teams to escalate and resolve delinquent accounts
Assist with invoice review and ensure billing accuracy prior to distribution
Support the preparation and processing of customer invoices
Investigate and resolve billing inquiries, disputes, and discrepancies
Ensure customers understand billing procedures, terms, and expectations
Coordinate with operations and service teams to validate billable work
Respond promptly to customer inquiries related to billing and account status
Maintain professional and positive relationships while enforcing collections policies
Work cross-functionally with internal departments to support account resolution
Communicate effectively with customers regarding payment timelines and expectations
Support day-to-day collections and billing operations
Maintain organized and accurate documentation of customer interactions and account activity
Assist with reporting and tracking of collections performance and aging
Contribute to process improvements and workflow efficiencies
Perform other duties and administrative tasks as assigned to support business operation
Qualifications:
25 years of experience in collections, billing, accounts receivable, or related administrative role
Strong understanding of billing processes and collections practices
Excellent communication and customer service skills
Strong organizational, problem-solving, and analytical abilities
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy
Proficiency in Microsoft Office (Excel strongly preferred)
Experience with CRM or ERP systems (Salesforce or similar a plus)
Compensation & Benefits:
Comprehensive benefits package (medical, dental, vision)
401(k) with company contribution
Paid time off, holidays, and sick time
You'll be part of a team that values accountability, execution, and operational excellence. This role offers the opportunity to make a direct impact on business performance while working in a structured, team-oriented environment with clear expectations and growth potential. Please note, only those selected for an interview will be contacted. All others will be considered for future placement opportunities.
At HV Talent Group, we help talented professionals connect with top employers nationwide. Our client is seeking a detail-oriented Billing & Collections Representative to support accurate billing and timely collections. This role involves managing customer accounts, preparing and reviewing invoices, and following up on outstanding balances.
The ideal candidate will work closely with internal teams and customers to resolve discrepancies, maintain account accuracy, and support cash flow, while delivering strong communication and customer service in a fast-paced environment.
Duties and Responsibilities:
Contact customers regarding past-due invoices and outstanding balances
Monitor and follow up on payment arrangements to ensure compliance
Resolve billing discrepancies impacting collections in a timely manner
Maintain accurate notes and status updates on customer accounts
Partner with internal teams to escalate and resolve delinquent accounts
Assist with invoice review and ensure billing accuracy prior to distribution
Support the preparation and processing of customer invoices
Investigate and resolve billing inquiries, disputes, and discrepancies
Ensure customers understand billing procedures, terms, and expectations
Coordinate with operations and service teams to validate billable work
Respond promptly to customer inquiries related to billing and account status
Maintain professional and positive relationships while enforcing collections policies
Work cross-functionally with internal departments to support account resolution
Communicate effectively with customers regarding payment timelines and expectations
Support day-to-day collections and billing operations
Maintain organized and accurate documentation of customer interactions and account activity
Assist with reporting and tracking of collections performance and aging
Contribute to process improvements and workflow efficiencies
Perform other duties and administrative tasks as assigned to support business operation
Qualifications:
25 years of experience in collections, billing, accounts receivable, or related administrative role
Strong understanding of billing processes and collections practices
Excellent communication and customer service skills
Strong organizational, problem-solving, and analytical abilities
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy
Proficiency in Microsoft Office (Excel strongly preferred)
Experience with CRM or ERP systems (Salesforce or similar a plus)
Compensation & Benefits:
Comprehensive benefits package (medical, dental, vision)
401(k) with company contribution
Paid time off, holidays, and sick time
You'll be part of a team that values accountability, execution, and operational excellence. This role offers the opportunity to make a direct impact on business performance while working in a structured, team-oriented environment with clear expectations and growth potential. Please note, only those selected for an interview will be contacted. All others will be considered for future placement opportunities.