Project Manager, Digital Commerce
Intelligence and National Security Alliance, Austin, TX, United States
Summary
Role Number:
200569637
Our Business Process Re‑engineering (BPR) team within ASO partners cross‑functionally to deliver scalable, efficient, and customer‑centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are charged with rethinking the shopping experience and the assisted sales touch‑points across Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and other Digital Programs.
Description
We’re looking for a Project Manager that brings deep technical proficiency alongside the skills commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e‑Commerce or Contact Center landscape.
Lead end‑to‑end implementation of multiple small‑to‑mid scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
Lead all phases of projects including scope definition, resource forecasting and allocation, as‑is and to‑be process mapping, business and technical requirement documentation, project timeline creation, documentation, communications (status, risks, scope changes), change management, user/integration/production testing, cutover/go‑live’s, retrospectives, and closeout.
Act as the voice of the work, communicating effectively and transparently across teams and leaders, and driving discussions proactively when further focus is needed.
Build strong relationships with partner teams inside and outside the organization, using these relationships to positively influence work direction.
Develop a deep understanding of complex system landscapes and offer technical suggestions to engineering teams.
Provide input to influence system architecture, integration strategies, and platform design.
Collaborate with business and technology teams to ensure project objectives are met, scope is continuously understood, and that solutions are simple yet lasting.
Lead project‑centric discussions and deep‑dives with diverse business and technical stakeholders, focusing on the objectives of the defined body of work.
Strive for operational excellence by applying Apple’s standard project‑management methodologies for consistent delivery of quality business solutions.
Be a resource and technical SME for Retail Online in the area where the project work is executed.
Contribute to an inclusive environment by respecting differences and pursuing curiosity-driven learning.
Required Qualifications
3+ years of professional experience in product, project, or program management.
Experience with Contact Center and/or e‑Commerce systems and technologies (e.g., payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Demonstrated ability to influence at all levels of an organization, from peers to senior/exec leadership.
BA/BS degree in a technical field, or 7+ years of professional experience in a directly relatable role.
Preferred Qualifications
Hands‑on experience driving initiatives, serving as an interface between business and technical teams.
Technical and analytical problem‑solving mindset that understands connections between work and broader strategy, with adaptability for lasting solutions.
Ability to understand and explain moderately complex business processes, systems, and tools, focusing on upstream/downstream impact.
Experience working within a global organization, handling regional or global scope.
Familiarity with both Waterfall and Agile project‑management methodologies.
Proficiency with SAP (S4 HANA), awareness of AI in contact center environments, knowledge of Genesys routing solutions, order‑to‑cash processes, etc., are differentiating skills.
PMP or Certified Scrum Master certification.
Additional Requirements
Apple is an equal‑opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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Role Number:
200569637
Our Business Process Re‑engineering (BPR) team within ASO partners cross‑functionally to deliver scalable, efficient, and customer‑centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are charged with rethinking the shopping experience and the assisted sales touch‑points across Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and other Digital Programs.
Description
We’re looking for a Project Manager that brings deep technical proficiency alongside the skills commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e‑Commerce or Contact Center landscape.
Lead end‑to‑end implementation of multiple small‑to‑mid scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
Lead all phases of projects including scope definition, resource forecasting and allocation, as‑is and to‑be process mapping, business and technical requirement documentation, project timeline creation, documentation, communications (status, risks, scope changes), change management, user/integration/production testing, cutover/go‑live’s, retrospectives, and closeout.
Act as the voice of the work, communicating effectively and transparently across teams and leaders, and driving discussions proactively when further focus is needed.
Build strong relationships with partner teams inside and outside the organization, using these relationships to positively influence work direction.
Develop a deep understanding of complex system landscapes and offer technical suggestions to engineering teams.
Provide input to influence system architecture, integration strategies, and platform design.
Collaborate with business and technology teams to ensure project objectives are met, scope is continuously understood, and that solutions are simple yet lasting.
Lead project‑centric discussions and deep‑dives with diverse business and technical stakeholders, focusing on the objectives of the defined body of work.
Strive for operational excellence by applying Apple’s standard project‑management methodologies for consistent delivery of quality business solutions.
Be a resource and technical SME for Retail Online in the area where the project work is executed.
Contribute to an inclusive environment by respecting differences and pursuing curiosity-driven learning.
Required Qualifications
3+ years of professional experience in product, project, or program management.
Experience with Contact Center and/or e‑Commerce systems and technologies (e.g., payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Demonstrated ability to influence at all levels of an organization, from peers to senior/exec leadership.
BA/BS degree in a technical field, or 7+ years of professional experience in a directly relatable role.
Preferred Qualifications
Hands‑on experience driving initiatives, serving as an interface between business and technical teams.
Technical and analytical problem‑solving mindset that understands connections between work and broader strategy, with adaptability for lasting solutions.
Ability to understand and explain moderately complex business processes, systems, and tools, focusing on upstream/downstream impact.
Experience working within a global organization, handling regional or global scope.
Familiarity with both Waterfall and Agile project‑management methodologies.
Proficiency with SAP (S4 HANA), awareness of AI in contact center environments, knowledge of Genesys routing solutions, order‑to‑cash processes, etc., are differentiating skills.
PMP or Certified Scrum Master certification.
Additional Requirements
Apple is an equal‑opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
#J-18808-Ljbffr