Customer Service Assistant 2 [IN-OFFICE]
Ohio Jobs, Columbus, OH, United States
Customer Service Assistant 2 [IN-OFFICE]
Organization: Public Safety
Agency Contact Name and Information: Kate Veeley | keveeley@dps.ohio.gov
Work Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102
Primary Location: United States of America-OHIO-Franklin County-Columbus
Compensation: $22.96 - $27.92 per hour
Schedule: Full-time
Work Hours: 8:00am to 5:00pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Computer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services
Professional Skills: Attention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication
Agency Overview: Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism.
Job Description
Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1970 W Broad Street, Columbus 43223 ***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*** Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site!
What You'll Do As A Customer Service Assistant 2 with Central Records:
Research &/or search for video files.
Utilize specialized software &/or computer equipment to redact personal &/or other confidential information within audio &/or video recordings.
Work directly with Ohio Department of Public Safety (ODPS) Legal Office on questions related to redactions.
Categorize, organize & classify files that are received, processed & released.
Track, manage, & update database &/or tracking sheets.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above.
Helpful Tips for Applying:
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Job Skills - Customer Service
Supplemental Information
UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.5 7 hours per day.
Background Check Information A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants. A comparative analysis and/or drug-test may be a requirement of the hiring process.
To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana
on-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Organization: Public Safety
Agency Contact Name and Information: Kate Veeley | keveeley@dps.ohio.gov
Work Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102
Primary Location: United States of America-OHIO-Franklin County-Columbus
Compensation: $22.96 - $27.92 per hour
Schedule: Full-time
Work Hours: 8:00am to 5:00pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Computer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services
Professional Skills: Attention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication
Agency Overview: Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism.
Job Description
Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1970 W Broad Street, Columbus 43223 ***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*** Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site!
What You'll Do As A Customer Service Assistant 2 with Central Records:
Research &/or search for video files.
Utilize specialized software &/or computer equipment to redact personal &/or other confidential information within audio &/or video recordings.
Work directly with Ohio Department of Public Safety (ODPS) Legal Office on questions related to redactions.
Categorize, organize & classify files that are received, processed & released.
Track, manage, & update database &/or tracking sheets.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above.
Helpful Tips for Applying:
Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Job Skills - Customer Service
Supplemental Information
UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.5 7 hours per day.
Background Check Information A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants. A comparative analysis and/or drug-test may be a requirement of the hiring process.
To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana
on-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.