Project Engineer
MSP Hire, Inc., Cleveland, OH, United States
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.
The Role
We’re looking for a Project Engineer who will be responsible for the successful planning, execution, and completion of all client‑facing and internal IT projects. This role owns the full lifecycle of projects—from initial scoping and planning through execution, communication, and final delivery.
This is not a sit‑back‑and‑coordinate role. This individual will either execute projects independently or coordinate and lead internal technical resources to ensure projects are completed on time, within scope, and aligned with client expectations.
We’re looking for someone with a proven track record of delivering projects successfully—on time, done right, and without unnecessary chaos. Someone who has both technical capability and strong project leadership within a fast‑paced Managed Services Provider environment.
Most importantly, someone who values the client experience just as much as the technical outcome.
Key Responsibilities
Project Ownership
Take full ownership of all assigned projects from start to completion
Define project scope, timelines, milestones, and deliverables
Ensure all projects are delivered on time and meet company quality standards
Manage multiple projects simultaneously with shifting priorities
Execution & Technical Delivery
Independently complete technical project work when appropriate
Lead and coordinate internal technical staff (Help Desk, Network Admins, Engineers) for larger projects
Ensure proper implementation of solutions aligned with MSP standards (Azure, networking, security, etc.)
Validate all work is completed correctly prior to client delivery
Team Coordination
Assign tasks and responsibilities to internal team members
Hold team members accountable to deadlines and deliverables
Provide clear direction and remove blockers during project execution
Collaborate closely with leadership, service desk, and engineering teams
Client Communication
Act as the primary point of contact for clients during projects
Communicate timelines, expectations, progress, and changes clearly
Manage client expectations and address concerns proactively
Ensure a high level of client satisfaction throughout the project lifecycle
Project Planning & Documentation
Create and maintain detailed project plans
Document configurations, processes, and project outcomes
Ensure all project documentation is complete and stored appropriately
Assist in developing standardized project templates and procedures
Process Improvement
Identify inefficiencies and recommend improvements to project delivery processes
Help build scalable project workflows as the company grows
Contribute to SOP and TSOP development related to project execution
Qualifications
Experience working in an MSP environment
Strong technical background:
Microsoft 365 / Azure
Networking (firewalls, switches, VPNs)
Server infrastructure (cloud & on‑prem)
Proven ability to manage and complete IT projects
Highly organized and able to manage multiple priorities
Strong communication and leadership skills
Ability to work independently and take ownership
HR Information
Base salary: $75,000‑$100,000 depending on experience
Medical, Dental, Vision benefits
Life and Disability Insurance
401K with up to 4% match
2 weeks of Paid Vacation and 40 hours of Personal Time Off
Fuel Stipend for local travel
Professional Development Training Program
Full‑time, in Office (8:30 AM to 5:30 PM, M‑F)
#J-18808-Ljbffr
The Role
We’re looking for a Project Engineer who will be responsible for the successful planning, execution, and completion of all client‑facing and internal IT projects. This role owns the full lifecycle of projects—from initial scoping and planning through execution, communication, and final delivery.
This is not a sit‑back‑and‑coordinate role. This individual will either execute projects independently or coordinate and lead internal technical resources to ensure projects are completed on time, within scope, and aligned with client expectations.
We’re looking for someone with a proven track record of delivering projects successfully—on time, done right, and without unnecessary chaos. Someone who has both technical capability and strong project leadership within a fast‑paced Managed Services Provider environment.
Most importantly, someone who values the client experience just as much as the technical outcome.
Key Responsibilities
Project Ownership
Take full ownership of all assigned projects from start to completion
Define project scope, timelines, milestones, and deliverables
Ensure all projects are delivered on time and meet company quality standards
Manage multiple projects simultaneously with shifting priorities
Execution & Technical Delivery
Independently complete technical project work when appropriate
Lead and coordinate internal technical staff (Help Desk, Network Admins, Engineers) for larger projects
Ensure proper implementation of solutions aligned with MSP standards (Azure, networking, security, etc.)
Validate all work is completed correctly prior to client delivery
Team Coordination
Assign tasks and responsibilities to internal team members
Hold team members accountable to deadlines and deliverables
Provide clear direction and remove blockers during project execution
Collaborate closely with leadership, service desk, and engineering teams
Client Communication
Act as the primary point of contact for clients during projects
Communicate timelines, expectations, progress, and changes clearly
Manage client expectations and address concerns proactively
Ensure a high level of client satisfaction throughout the project lifecycle
Project Planning & Documentation
Create and maintain detailed project plans
Document configurations, processes, and project outcomes
Ensure all project documentation is complete and stored appropriately
Assist in developing standardized project templates and procedures
Process Improvement
Identify inefficiencies and recommend improvements to project delivery processes
Help build scalable project workflows as the company grows
Contribute to SOP and TSOP development related to project execution
Qualifications
Experience working in an MSP environment
Strong technical background:
Microsoft 365 / Azure
Networking (firewalls, switches, VPNs)
Server infrastructure (cloud & on‑prem)
Proven ability to manage and complete IT projects
Highly organized and able to manage multiple priorities
Strong communication and leadership skills
Ability to work independently and take ownership
HR Information
Base salary: $75,000‑$100,000 depending on experience
Medical, Dental, Vision benefits
Life and Disability Insurance
401K with up to 4% match
2 weeks of Paid Vacation and 40 hours of Personal Time Off
Fuel Stipend for local travel
Professional Development Training Program
Full‑time, in Office (8:30 AM to 5:30 PM, M‑F)
#J-18808-Ljbffr