Client Service Representative
ANIMAL CLINIC NORTHVIEW, INC., Plymouth Meeting, PA, United States
Join Hickory Veterinary & Specialty Hospital as a Client Service Representative
Deliver exceptional care, support our clients, and grow your career. At Hickory Veterinary & Specialty Hospital, we're seeking Client Service Representatives (CSRs) to be the welcoming face of our emergency and specialty hospital.
For over six decades, Hickory Veterinary & Specialty Hospital has provided exceptional care to pets and their families. Our mission is to deliver compassionate, high-quality service while supporting our clients and veterinary teams through every step of their pet's journey. As a CSR, you'll play a vital role in creating positive experiences for clients while helping pets receive the care they need.
Located in Plymouth Meeting, PA, Hickory Veterinary & Specialty Hospital is a multi-service facility offering general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more. We also provide boarding, daycare, grooming, and rehabilitation.
We're known for our dedication to client relationships, our high standard of medicine, and our team-first culture where everyone's voice matters.
As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will:
Welcome clients and patients warmly, providing a positive first impression
Answer phones, respond to emails, and schedule appointments efficiently
Assist with check-ins and check-outs for emergency, specialty, and general practice services
Guide clients through treatment plans, billing, and discharge instructions
Maintain accurate patient records and ensure all client information is up-to-date
Collaborate closely with doctors, technicians, and fellow CSRs to keep hospital operations running smoothly
Provide clear, compassionate communicationespecially in emergency or emotional situations
Help manage a clean, organized, and welcoming front desk area
This is a full-time position with the following set schedule:
Sunday 2:00pm-8:00pm, Monday 8:00am-6:00pm, Tuesday 12:00pm-5:00pm, Thursday 7:00am-5:00pm, Friday 6:00am-4:00pm
Starting at $18.00/hour
At Hickory Veterinary & Specialty Hospital, we take care of our team in the same way we care for our patientswholeheartedly. We offer:
Supportive culture with social events & team-building activities
Competitive paid time off & holiday pay
Paid volunteer time off
Education Assistance Program & tuition reimbursement
Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team.
Continuing education paid time off and allowance
Comprehensive medical, dental, and vision insurance
Mental health-focused services to ensure you thrive both personally and professionally
401(k) plan with a strong employer match
Significant employee pet care discount
A workplace where you'll feel valued, heard, and excited to come to work each day
We know changing jobs can be a big step. We treat every interview as confidential, and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!
We're seeking a Client Service Representative who are organized, friendly, and motivated by meaningful work. You likely have:
Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
Comfortable multitasking in a busy, high-energy environment
Skilled in communication and conflict resolution
Compassionate, empathetic, and team-oriented
Excited to learn and grow within a supportive hospital setting
Apply today and help us continue delivering exceptional care at Hickory Veterinary & Specialty Hospital!
Deliver exceptional care, support our clients, and grow your career. At Hickory Veterinary & Specialty Hospital, we're seeking Client Service Representatives (CSRs) to be the welcoming face of our emergency and specialty hospital.
For over six decades, Hickory Veterinary & Specialty Hospital has provided exceptional care to pets and their families. Our mission is to deliver compassionate, high-quality service while supporting our clients and veterinary teams through every step of their pet's journey. As a CSR, you'll play a vital role in creating positive experiences for clients while helping pets receive the care they need.
Located in Plymouth Meeting, PA, Hickory Veterinary & Specialty Hospital is a multi-service facility offering general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more. We also provide boarding, daycare, grooming, and rehabilitation.
We're known for our dedication to client relationships, our high standard of medicine, and our team-first culture where everyone's voice matters.
As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will:
Welcome clients and patients warmly, providing a positive first impression
Answer phones, respond to emails, and schedule appointments efficiently
Assist with check-ins and check-outs for emergency, specialty, and general practice services
Guide clients through treatment plans, billing, and discharge instructions
Maintain accurate patient records and ensure all client information is up-to-date
Collaborate closely with doctors, technicians, and fellow CSRs to keep hospital operations running smoothly
Provide clear, compassionate communicationespecially in emergency or emotional situations
Help manage a clean, organized, and welcoming front desk area
This is a full-time position with the following set schedule:
Sunday 2:00pm-8:00pm, Monday 8:00am-6:00pm, Tuesday 12:00pm-5:00pm, Thursday 7:00am-5:00pm, Friday 6:00am-4:00pm
Starting at $18.00/hour
At Hickory Veterinary & Specialty Hospital, we take care of our team in the same way we care for our patientswholeheartedly. We offer:
Supportive culture with social events & team-building activities
Competitive paid time off & holiday pay
Paid volunteer time off
Education Assistance Program & tuition reimbursement
Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team.
Continuing education paid time off and allowance
Comprehensive medical, dental, and vision insurance
Mental health-focused services to ensure you thrive both personally and professionally
401(k) plan with a strong employer match
Significant employee pet care discount
A workplace where you'll feel valued, heard, and excited to come to work each day
We know changing jobs can be a big step. We treat every interview as confidential, and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!
We're seeking a Client Service Representative who are organized, friendly, and motivated by meaningful work. You likely have:
Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
Comfortable multitasking in a busy, high-energy environment
Skilled in communication and conflict resolution
Compassionate, empathetic, and team-oriented
Excited to learn and grow within a supportive hospital setting
Apply today and help us continue delivering exceptional care at Hickory Veterinary & Specialty Hospital!