Veterinary Client Service Representative
Thrive Pet Healthcare, Windsor, CO, United States
Veterinary Client Service Representative
Part Time
Royal Vista Veterinary Specialists in Windsor, CO is hiring a compassionate, organized Veterinary Client Service Representative to support our specialty and emergency hospital. You'll be the first point of contact for clients and referring partnershelping guide them through specialty care with professionalism and empathy.
This role is ideal for CSRs who enjoy fast-paced environments, clear schedules, and meaningful client interaction.
Royal Vista Veterinary Specialists provides 24/7 emergency and specialty care for pets across Colorado, Nebraska, and Wyoming, including:
Surgery
Internal Medicine
Oncology
Emergency & Critical Care
We're known for strong teamwork, clear communication, and compassionate service.
As a Veterinary Client Service Representative, you'll support the hospital by:
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and sharing expected wait times
Answering phones, emails, and non-medical inquiries with empathy and urgency
Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient information in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing charges at checkout and reconciling the cash drawer accurately
Supporting teammates and contributing to a positive, collaborative work environment
Experience & Skills
Customer service experience strongly preferred
Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Comfort with basic accounting, payments, and cash handling
Team-oriented mindset with a positive, professional attitude
You'll Thrive Here If You Are
Friendly, outgoing, and people-focused
Compassionate toward pets and their families
Organized, dependable, and adaptable
Interested in growing a long-term career in veterinary medicine
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
Our Care in Action
401(k) with employer match
Medical, dental, vision, life, and disability insurance
Mental health support through Lyra Health
Paid parental leave
Purr-ental leave for new pet adoptions
Backup childcare and elder care support
FREE CE courses
Pet care discounts and perks
Student loan support tools
Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve.
We welcome you to join our story and join where #WeThriveTogether.
Part Time
Royal Vista Veterinary Specialists in Windsor, CO is hiring a compassionate, organized Veterinary Client Service Representative to support our specialty and emergency hospital. You'll be the first point of contact for clients and referring partnershelping guide them through specialty care with professionalism and empathy.
This role is ideal for CSRs who enjoy fast-paced environments, clear schedules, and meaningful client interaction.
Royal Vista Veterinary Specialists provides 24/7 emergency and specialty care for pets across Colorado, Nebraska, and Wyoming, including:
Surgery
Internal Medicine
Oncology
Emergency & Critical Care
We're known for strong teamwork, clear communication, and compassionate service.
As a Veterinary Client Service Representative, you'll support the hospital by:
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and sharing expected wait times
Answering phones, emails, and non-medical inquiries with empathy and urgency
Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient information in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing charges at checkout and reconciling the cash drawer accurately
Supporting teammates and contributing to a positive, collaborative work environment
Experience & Skills
Customer service experience strongly preferred
Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Comfort with basic accounting, payments, and cash handling
Team-oriented mindset with a positive, professional attitude
You'll Thrive Here If You Are
Friendly, outgoing, and people-focused
Compassionate toward pets and their families
Organized, dependable, and adaptable
Interested in growing a long-term career in veterinary medicine
You'll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits
Our Care in Action
401(k) with employer match
Medical, dental, vision, life, and disability insurance
Mental health support through Lyra Health
Paid parental leave
Purr-ental leave for new pet adoptions
Backup childcare and elder care support
FREE CE courses
Pet care discounts and perks
Student loan support tools
Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve.
We welcome you to join our story and join where #WeThriveTogether.