Veterinary Client Service Representative - Emergency
Thrive Pet Healthcare, La Mesa, CA, United States
Veterinary Client Service Representative - Emergency
Veterinary Client Service Representative - Emergency Full-Time Shift times and days TBD, will include 1 weekend day, 4-10 hour schedule La Mesa, California
Experience & Skills Requirements:
1-2 years of veterinary clinical/hospital experience required
Veterinary Emergency or Urgent Care experience highly preferred
Ability to work on weekend day
High school diploma or equivalent
EzyVet Experience preferred
Role Responsibilities:
Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow
Greet clients and their pets with prompt professionalism and courtesy
Answer multi-phone line, providing friendly, informative client service over the phone
Communicate with clients about individualized pet health concerns and present financial estimates to clients
Assist in maintaining relevant, comprehensive medical records with the support of practice systems
Enter/update client information into the practice management system
Admit incoming patients, discharge outgoing patients
Accurately process payments and discuss payment options with clients
Maintain all aspects of workplace organization and cleanliness
Fax/E-mail information to clients and primary veterinarian medical staff
Facilitate obtaining medical records from primary veterinarians
Obtain client signatures on corresponding legal forms
Other duties as assigned by supervisor or management team
About the Hospital Pet Emergency and Specialty Center
East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community. We are open 24/7. Serving La Mesa, El Cajon, Spring Valley, and San Diego.
Benefits
our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Competitive pay
401 (k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer-sponsored childcare and elder care
Personalized care for every family-forming journey
Free CE courses
Pet Perks and veterinary service discounts
Student loan management tools and assistance
Provide your best care with more bridges and less barriers. We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease. Support for you is as vital as the support you provide.
You'll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses- ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment- across the nation
Leadership training for a thriving and long career in the veterinary profession
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $20-$25/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. This pay rate includes shift differential pay.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities. We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
Veterinary Client Service Representative - Emergency Full-Time Shift times and days TBD, will include 1 weekend day, 4-10 hour schedule La Mesa, California
Experience & Skills Requirements:
1-2 years of veterinary clinical/hospital experience required
Veterinary Emergency or Urgent Care experience highly preferred
Ability to work on weekend day
High school diploma or equivalent
EzyVet Experience preferred
Role Responsibilities:
Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow
Greet clients and their pets with prompt professionalism and courtesy
Answer multi-phone line, providing friendly, informative client service over the phone
Communicate with clients about individualized pet health concerns and present financial estimates to clients
Assist in maintaining relevant, comprehensive medical records with the support of practice systems
Enter/update client information into the practice management system
Admit incoming patients, discharge outgoing patients
Accurately process payments and discuss payment options with clients
Maintain all aspects of workplace organization and cleanliness
Fax/E-mail information to clients and primary veterinarian medical staff
Facilitate obtaining medical records from primary veterinarians
Obtain client signatures on corresponding legal forms
Other duties as assigned by supervisor or management team
About the Hospital Pet Emergency and Specialty Center
East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community. We are open 24/7. Serving La Mesa, El Cajon, Spring Valley, and San Diego.
Benefits
our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Competitive pay
401 (k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer-sponsored childcare and elder care
Personalized care for every family-forming journey
Free CE courses
Pet Perks and veterinary service discounts
Student loan management tools and assistance
Provide your best care with more bridges and less barriers. We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease. Support for you is as vital as the support you provide.
You'll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses- ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment- across the nation
Leadership training for a thriving and long career in the veterinary profession
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $20-$25/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. This pay rate includes shift differential pay.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities. We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.