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Communications & Marketing Director

Shakeronline, Shaker Heights, OH, United States


Position Overview
Attracting and retaining residents is a key function of this dynamic and diverse City. The Director will develop and manage strategies across various communications and marketing platforms to achieve the City’s goals. As the City’s Public Information Officer, the Director leads crisis communications, often handling sensitive and controversial subjects, and sometimes in conjunction with the Police Department’s PIO. The Director communicates on behalf of the Mayor and manages media inquiries and responses.

The Director oversees the production of a quarterly print magazine and manages a multi-layered marketing campaign that includes digital and print media, ad placements and media buys both within NEO and in key markets nationwide.

The Director serves as a member of a talented and dedicated Management Team, reports to the Mayor and the Chief Administrative Officer, supervises a staff of three, and oversees a budget of nearly $1M.

Key Responsibilities

Develop and manage communications and marketing strategies across various platforms.

Lead crisis communications and manage media inquiries and responses on behalf of the Mayor.

Produce a quarterly print magazine and manage a multi-layered marketing campaign.

Supervise a staff of three and manage a budget of nearly $1M.

Serve as a member of the Management Team, reporting to the Mayor and Chief Administrative Officer.

Qualifications

Thorough knowledge of current communications and marketing strategies and platforms, especially within the context of government and public sector work.

Experience and comfort with social media, electronic communications, and websites, with a willingness to stay current with evolving platforms and technology.

Leadership experience, demonstrated confidence and skill as a writer, and media relations experience.

Deep and demonstrated understanding of the history of Shaker Heights and its current initiatives.

Commitment to respectfulness, fairness, and professionalism in all operations and work products.

Equal Opportunity
The City of Shaker Heights is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Additional Requirements
The City does not hire individuals who use or test positive for tobacco or nicotine products.

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