Family Medicine Patient Services Specialist
Texas Tech University Health Sciences Center, Odessa, TX, United States
Position Description
This position is responsible for ensuring the smooth operation of clinic patient flow, serving as the primary contact for patients. Duties include scheduling appointments, preparing paperwork before visits, receiving patients, maintaining records, processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department. Employees may have cash‑handling responsibilities.
Major / Essential Functions
Provide excellent customer service.
Schedule patient appointments using computer systems, following clinic guidelines and processes.
Check patients in and out, ensuring accurate and complete entry of patient information.
Collect patient co‑payments in various forms (cash, credit card, checks/money orders).
Perform insurance verification and verify benefit eligibility for services.
Required Qualifications
High School diploma or GED.
At least 1 year of customer service, office, or related experience. Additional education may substitute for the experience requirement.
Preferred Qualifications
Bilingual English/Spanish.
Benefits
Health plans and supplemental coverage options – Individual health insurance provided at no cost for full‑time team members.
Paid time off – holidays, vacation, sick leave, and more.
Retirement plans.
Wellness programs.
Certified mother‑friendly workplace.
Job Details
Job type: Full Time.
Pay basis: Hourly.
Pay grade minimum: 16.00
Pay grade maximum: 17.50
Pay statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Grant funded: No.
Travel required: None.
Shift: Day.
Schedule details: Monday – Friday 8:00 AM – 5:00 PM.
Does this position work in a research laboratory? No.
Air Force Specialty Code: 3A1X1, 4A0X1.
Marine Military Occupational Specialty Code: 0111.
Navy Enlisted Classification Code: YN, HM.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
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This position is responsible for ensuring the smooth operation of clinic patient flow, serving as the primary contact for patients. Duties include scheduling appointments, preparing paperwork before visits, receiving patients, maintaining records, processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department. Employees may have cash‑handling responsibilities.
Major / Essential Functions
Provide excellent customer service.
Schedule patient appointments using computer systems, following clinic guidelines and processes.
Check patients in and out, ensuring accurate and complete entry of patient information.
Collect patient co‑payments in various forms (cash, credit card, checks/money orders).
Perform insurance verification and verify benefit eligibility for services.
Required Qualifications
High School diploma or GED.
At least 1 year of customer service, office, or related experience. Additional education may substitute for the experience requirement.
Preferred Qualifications
Bilingual English/Spanish.
Benefits
Health plans and supplemental coverage options – Individual health insurance provided at no cost for full‑time team members.
Paid time off – holidays, vacation, sick leave, and more.
Retirement plans.
Wellness programs.
Certified mother‑friendly workplace.
Job Details
Job type: Full Time.
Pay basis: Hourly.
Pay grade minimum: 16.00
Pay grade maximum: 17.50
Pay statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Grant funded: No.
Travel required: None.
Shift: Day.
Schedule details: Monday – Friday 8:00 AM – 5:00 PM.
Does this position work in a research laboratory? No.
Air Force Specialty Code: 3A1X1, 4A0X1.
Marine Military Occupational Specialty Code: 0111.
Navy Enlisted Classification Code: YN, HM.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
#J-18808-Ljbffr