Patient Access Representative
RWJBarnabas Health, Short Hills, NJ, United States
Patient Access Representative
Req #: 0000244666
Location: 95 Old Short Hills Road, West Orange, NJ 07052
Pay Range: $20.60 - $25.84 per hour
Pay Transparency
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview
The Patient Access Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow‑up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.
Qualifications
Required:
High school diploma or equivalent
Knowledge of medical terminology
Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.
Preferred:
Ability to speak other languages a plus
Epic Experience
Knowledge of insurance verification, and billing processes
Scheduling Requirements
Full‑Time, Hourly position—40 hours a week
Shift is 11 AM to 7 PM, every other weekend required.
Must report to Oceanport, NJ as business requires.
Training and equipment pick up will be in‑person at Oceanport.
Essential Functions
Provides excellent customer service to all patients, colleagues and other external and internal customers.
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre‑registration and/or registration based on assigned work.
Obtains and accurately documents all demographic information.
Obtains insurance information and initiates the verification process via third party clearinghouse.
Completes verification of coverage of all insurances and financial clearance activity has been completed.
Meets and exceeds department goals including accuracy, point of service collections and productivity.
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections.
Provide back‑up support to hospital cashier and complete cashier functions, as assigned.
Completes Medicare Questionnaire on all patients that are eligible.
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing.
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned.
Demonstrates proficiency in the entire pre‑admission, registration, and financial clearance processes.
Demonstrates a high level of efficiency, accuracy and productivity.
Verifies accuracy of patient demographic information to avoid duplicating a medical record.
Follows department procedures when a duplicate medical record assignment is made.
Complies with organizational policies on Advance Directives and Patient Rights.
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures.
Maintains department productivity by asking for additional duties when patient flow permits.
Makes customer needs a priority.
Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director.
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
Reflects commitment to building a supportive work environment and maintains a positive attitude.
Works closely and professionally with nursing and ancillary departments to foster a team environment.
Participate in training through the development of training tools, presentations at department in‑services or staff meetings, or through the training of registration staff outside of the patient apartment.
Utilize AIDET when speaking with patients.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks
At RWJBarnabas Health, our market‑competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr
Req #: 0000244666
Location: 95 Old Short Hills Road, West Orange, NJ 07052
Pay Range: $20.60 - $25.84 per hour
Pay Transparency
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview
The Patient Access Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow‑up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.
Qualifications
Required:
High school diploma or equivalent
Knowledge of medical terminology
Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.
Preferred:
Ability to speak other languages a plus
Epic Experience
Knowledge of insurance verification, and billing processes
Scheduling Requirements
Full‑Time, Hourly position—40 hours a week
Shift is 11 AM to 7 PM, every other weekend required.
Must report to Oceanport, NJ as business requires.
Training and equipment pick up will be in‑person at Oceanport.
Essential Functions
Provides excellent customer service to all patients, colleagues and other external and internal customers.
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre‑registration and/or registration based on assigned work.
Obtains and accurately documents all demographic information.
Obtains insurance information and initiates the verification process via third party clearinghouse.
Completes verification of coverage of all insurances and financial clearance activity has been completed.
Meets and exceeds department goals including accuracy, point of service collections and productivity.
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections.
Provide back‑up support to hospital cashier and complete cashier functions, as assigned.
Completes Medicare Questionnaire on all patients that are eligible.
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing.
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned.
Demonstrates proficiency in the entire pre‑admission, registration, and financial clearance processes.
Demonstrates a high level of efficiency, accuracy and productivity.
Verifies accuracy of patient demographic information to avoid duplicating a medical record.
Follows department procedures when a duplicate medical record assignment is made.
Complies with organizational policies on Advance Directives and Patient Rights.
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures.
Maintains department productivity by asking for additional duties when patient flow permits.
Makes customer needs a priority.
Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director.
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
Reflects commitment to building a supportive work environment and maintains a positive attitude.
Works closely and professionally with nursing and ancillary departments to foster a team environment.
Participate in training through the development of training tools, presentations at department in‑services or staff meetings, or through the training of registration staff outside of the patient apartment.
Utilize AIDET when speaking with patients.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks
At RWJBarnabas Health, our market‑competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr