Patient Access Representative
RWJBarnabas Health, Belleville, NJ, United States
Patient Access Representative
Location: Clara Maass Medical Center, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109
Department: Emergency Dept Access Service
Req #: 0000246528
Status: Full-Time
Shift: Day
Pay Range: $20.60 - $25.84 per hour
Job Overview
The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative I is responsible for greeting all patients in a timely and friendly manner and to provide a safe and secure environment for the patient during the registration process.
Qualifications
Required:
High School Diploma
Customer service experience
Preferred:
Patient Access experience
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Scheduling Requirements
Day shift, 8:00am-4:00pm
Monday through Friday with rotating weekends/holidays
Full-Time, 37.5 hours per week
Essential Functions
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third party clearinghouse
Completes verification of coverage of all insurances and financial clearance activity has been completed
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
Provide back-up support to hospital cashier and complete cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
Other duties as assigned
Utilize AIDET:
A
cknowledge your patient with every encounter, smile, make eye contact, call the patient by name
Introduce yourself and tell patients about your education, training and competency
D
uration of the activity or conversation needs to be stated, Let patients know how long something is likely to take
E
xplain what you are doing. This will help to put the patient at ease.
T
hank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care
Benefits and Perks
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
and more!
Equal Opportunity Employer
#J-18808-Ljbffr
Location: Clara Maass Medical Center, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109
Department: Emergency Dept Access Service
Req #: 0000246528
Status: Full-Time
Shift: Day
Pay Range: $20.60 - $25.84 per hour
Job Overview
The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative I is responsible for greeting all patients in a timely and friendly manner and to provide a safe and secure environment for the patient during the registration process.
Qualifications
Required:
High School Diploma
Customer service experience
Preferred:
Patient Access experience
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Scheduling Requirements
Day shift, 8:00am-4:00pm
Monday through Friday with rotating weekends/holidays
Full-Time, 37.5 hours per week
Essential Functions
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third party clearinghouse
Completes verification of coverage of all insurances and financial clearance activity has been completed
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
Provide back-up support to hospital cashier and complete cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
Other duties as assigned
Utilize AIDET:
A
cknowledge your patient with every encounter, smile, make eye contact, call the patient by name
Introduce yourself and tell patients about your education, training and competency
D
uration of the activity or conversation needs to be stated, Let patients know how long something is likely to take
E
xplain what you are doing. This will help to put the patient at ease.
T
hank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care
Benefits and Perks
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
and more!
Equal Opportunity Employer
#J-18808-Ljbffr