Maintenance Supervisor
Avanath Capital Management, LLC, Portland, OR, United States
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.
Key Accountabilities
Resident Relations
Customer Service: Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
Enforce policies of the community that are delegated by the Community Manager.
Assists and completes work orders generated from resident requests for service, and routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Maintenance Management
Coordinate, schedule and respond to resident/management requests and work orders.
Ensure all repairs and replacements necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, and practicing efficient use of materials and tools.
Inspect grounds, building and other community features daily to identify hazards and minimize liability concerns.
Manage and order maintenance supplies inventory within budget guidelines.
Maintain preventative maintenance program to extend the life of the community and minimize future repairs.
Maintain organized maintenance shop and adhere to safety standards and OSHA guidelines.
Maintain hazard communications program and promote safe work practices.
Manage unit inspections and key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, and work progress.
Participate in on-call emergencies at the community.
Plan and obtain bids/pricing from vendors and contractors; supervise maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Staff Leadership
Develops standards for cleanliness and appearance of the community’s grounds and interiors to reflect Avanath standards.
Under direction of the Community Manager, supervises, trains and schedules maintenance staff.
Monitor work progress daily; provide immediate assistance and instruction as needed.
Provide input on employee performance evaluations.
Conduct safety meetings; ensure MSDS is current and up to date on OSHA requirements.
Adherence to Property Management Rules, Regulations and Guidelines
Practice proper safety techniques and report any malfunctions, injuries or safety issues to appropriate personnel.
Comply with Avanath safety and risk-management policies and reporting requirements.
Follow policies to ensure compliance with regulatory requirements and organizational standards.
Conduct all business in accordance with company policies, Fair Housing, ADA and all laws pertaining to the apartment industry.
Physical Demands & Working Conditions
The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
May be required to work during inclement weather.
Frequent standing and walking; reading, writing, and communication.
May work in elevated sites or on uneven ground; occasional squatting, bending, twisting, pushing and pulling.
Travel to sister communities may be required to provide maintenance support.
How Avanath Supports You
We know that our teams are the heart of our success and we are committed to showing our appreciation.
We Offer
Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth opportunities and a focus on internal promotion.
Development – training through online platforms, classes, and coaching.
Diversity & Inclusion
Avanath is committed to fostering a culture of diversity, equity and inclusion. Our DEI initiatives include policies on recruitment, compensation, development, promotions and workplace culture that encourage respectful communication, teamwork, work-life balance, and community contribution.
Benefits
Compensation Range: $20—$25 USD
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Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.
Key Accountabilities
Resident Relations
Customer Service: Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
Enforce policies of the community that are delegated by the Community Manager.
Assists and completes work orders generated from resident requests for service, and routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Maintenance Management
Coordinate, schedule and respond to resident/management requests and work orders.
Ensure all repairs and replacements necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, and practicing efficient use of materials and tools.
Inspect grounds, building and other community features daily to identify hazards and minimize liability concerns.
Manage and order maintenance supplies inventory within budget guidelines.
Maintain preventative maintenance program to extend the life of the community and minimize future repairs.
Maintain organized maintenance shop and adhere to safety standards and OSHA guidelines.
Maintain hazard communications program and promote safe work practices.
Manage unit inspections and key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, and work progress.
Participate in on-call emergencies at the community.
Plan and obtain bids/pricing from vendors and contractors; supervise maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Staff Leadership
Develops standards for cleanliness and appearance of the community’s grounds and interiors to reflect Avanath standards.
Under direction of the Community Manager, supervises, trains and schedules maintenance staff.
Monitor work progress daily; provide immediate assistance and instruction as needed.
Provide input on employee performance evaluations.
Conduct safety meetings; ensure MSDS is current and up to date on OSHA requirements.
Adherence to Property Management Rules, Regulations and Guidelines
Practice proper safety techniques and report any malfunctions, injuries or safety issues to appropriate personnel.
Comply with Avanath safety and risk-management policies and reporting requirements.
Follow policies to ensure compliance with regulatory requirements and organizational standards.
Conduct all business in accordance with company policies, Fair Housing, ADA and all laws pertaining to the apartment industry.
Physical Demands & Working Conditions
The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
May be required to work during inclement weather.
Frequent standing and walking; reading, writing, and communication.
May work in elevated sites or on uneven ground; occasional squatting, bending, twisting, pushing and pulling.
Travel to sister communities may be required to provide maintenance support.
How Avanath Supports You
We know that our teams are the heart of our success and we are committed to showing our appreciation.
We Offer
Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth opportunities and a focus on internal promotion.
Development – training through online platforms, classes, and coaching.
Diversity & Inclusion
Avanath is committed to fostering a culture of diversity, equity and inclusion. Our DEI initiatives include policies on recruitment, compensation, development, promotions and workplace culture that encourage respectful communication, teamwork, work-life balance, and community contribution.
Benefits
Compensation Range: $20—$25 USD
#J-18808-Ljbffr