Multinational Claims Relationship Manager (m/f/d)
Allianz Commercial, Alpharetta, GA, United States
We are currently looking for a Claims Relationship Manager (CRM) for Multinational Business. This role will be based in our Alpharetta, GA location.
The Impact You Will Have
Collaborate with all levels of Claims Management, Underwriting, ARC, and Distribution
Proactively support acquisition of new business and retention of existing business from a Claims Services standpoint.
Develop individualized account claims service plan.
Liaise with broker, client, and UW on new accounts through onboarding phases.
Actively participate in marketing activities with Underwriters, Distribution, Risk Management, including preparation of claims materials for client meetings via phone or face to face.
Execute upon the defined claims services plan, handles all broker and client escalations key accounts.
Specific Responsibilities
Customer Experience
Develop and maintain strategic long‑term trusting and strong relationships with defined brokers/clients to accomplish organic growth and long‑term company objectives.
Research key customer wants and needs.
Suggest claims service solutions that answer client needs and wants.
Single point of claims contacts on Key Accounts.
Ensure an optimal client experience, work with claims leaders on opportunities and development of action plans.
Communication
Conduct regular check‑ins with assigned clients, ensuring their continued satisfaction.
Identify and resolve customers' claims complaints in an effective and respectful way.
Gather, report, and communicate customers' feedback on claims service, technology, and product delivery. Elevate issues within the organization as necessary.
Responsive to broker/client requests.
Key Account Management
Participate in new client acquisition including development of special claim handling, the, claim capabilities and onboarding of new accounts
Frequent review of the client claim experience; working with claims leaders on opportunities
Serves in a consultative role to the client, advising on the best way to achieve short- and long‑term strategic objectives, and may serve as the ultimate escalation point for client satisfaction.
Customer Focused Projects / Tools
Intimate knowledge of the company portal, answer broker/client questions and/or demo the portal as needed.
Onboard brokers to the company portal as part of new account onboarding.
Participate in Business Verification Testing for any new portal features.
What You’ll Bring To The Role
Bachelor’s Degree Preferred
Minimum of 5‑7 years’ of previous claims handling and relationship management experience
Outstanding communication and interpersonal skills
Aptitude in networking and building relationships
Thought Leader: Ability to collaborate, motivate, and influence leaders, brokers, and clients
Ability to translate customer needs into claims service solutions
Ability to handle internal / external conflict and bring it to a successful resolution
Ability to sustain and nurture solid relationships with key clients
Ability to prioritize and meet critical deadlines
Problem‑solving and negotiation aptitude
Ability to recognize gaps in claims processes and procedures, influence change and drive towards an optimal claims customer experience
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision‑making is highly beneficial
Ability to work across time zones
Proficiency in Excel and PowerPoint, ability to create presentations
The annualized base pay range for this role is $112,818 – $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance‑based cash incentive awards.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
People With Disabilities: We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com
#J-18808-Ljbffr
The Impact You Will Have
Collaborate with all levels of Claims Management, Underwriting, ARC, and Distribution
Proactively support acquisition of new business and retention of existing business from a Claims Services standpoint.
Develop individualized account claims service plan.
Liaise with broker, client, and UW on new accounts through onboarding phases.
Actively participate in marketing activities with Underwriters, Distribution, Risk Management, including preparation of claims materials for client meetings via phone or face to face.
Execute upon the defined claims services plan, handles all broker and client escalations key accounts.
Specific Responsibilities
Customer Experience
Develop and maintain strategic long‑term trusting and strong relationships with defined brokers/clients to accomplish organic growth and long‑term company objectives.
Research key customer wants and needs.
Suggest claims service solutions that answer client needs and wants.
Single point of claims contacts on Key Accounts.
Ensure an optimal client experience, work with claims leaders on opportunities and development of action plans.
Communication
Conduct regular check‑ins with assigned clients, ensuring their continued satisfaction.
Identify and resolve customers' claims complaints in an effective and respectful way.
Gather, report, and communicate customers' feedback on claims service, technology, and product delivery. Elevate issues within the organization as necessary.
Responsive to broker/client requests.
Key Account Management
Participate in new client acquisition including development of special claim handling, the, claim capabilities and onboarding of new accounts
Frequent review of the client claim experience; working with claims leaders on opportunities
Serves in a consultative role to the client, advising on the best way to achieve short- and long‑term strategic objectives, and may serve as the ultimate escalation point for client satisfaction.
Customer Focused Projects / Tools
Intimate knowledge of the company portal, answer broker/client questions and/or demo the portal as needed.
Onboard brokers to the company portal as part of new account onboarding.
Participate in Business Verification Testing for any new portal features.
What You’ll Bring To The Role
Bachelor’s Degree Preferred
Minimum of 5‑7 years’ of previous claims handling and relationship management experience
Outstanding communication and interpersonal skills
Aptitude in networking and building relationships
Thought Leader: Ability to collaborate, motivate, and influence leaders, brokers, and clients
Ability to translate customer needs into claims service solutions
Ability to handle internal / external conflict and bring it to a successful resolution
Ability to sustain and nurture solid relationships with key clients
Ability to prioritize and meet critical deadlines
Problem‑solving and negotiation aptitude
Ability to recognize gaps in claims processes and procedures, influence change and drive towards an optimal claims customer experience
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision‑making is highly beneficial
Ability to work across time zones
Proficiency in Excel and PowerPoint, ability to create presentations
The annualized base pay range for this role is $112,818 – $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance‑based cash incentive awards.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
People With Disabilities: We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com
#J-18808-Ljbffr