Personal Banker
PNC, Laurelton, NJ, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's Central Jersey retail organization, you will be based in Brick, New Jersey at the Brick Plaza location.
Job Profile
Branch Banker – Central Jersey retail organization (Brick, New Jersey)
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience and lobby engagement activities.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and avoiding loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Managing Risk – Assess and manage all risks associated with business objectives and activities to adhere to PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Associate level or equivalent degree with related experience or product knowledge. Typically requires 3+ years of experience. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Education
No degree required.
Certifications and Licenses
No required certifications. Candidates subject to background checks as required by consumer financial protection regulations.
Pay Transparency
Base Salary: $46,800 – $66,125 per year. Salaries may vary based on location, market data, and individual skills, experience, and education. This role is incentive eligible.
Benefits
Medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption and surrogacy reimbursement, educational assistance, wellness program, paid time off including maternity/parental leave, holidays, and vacation days.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA, which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's Central Jersey retail organization, you will be based in Brick, New Jersey at the Brick Plaza location.
Job Profile
Branch Banker – Central Jersey retail organization (Brick, New Jersey)
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience and lobby engagement activities.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and avoiding loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Managing Risk – Assess and manage all risks associated with business objectives and activities to adhere to PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Associate level or equivalent degree with related experience or product knowledge. Typically requires 3+ years of experience. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Education
No degree required.
Certifications and Licenses
No required certifications. Candidates subject to background checks as required by consumer financial protection regulations.
Pay Transparency
Base Salary: $46,800 – $66,125 per year. Salaries may vary based on location, market data, and individual skills, experience, and education. This role is incentive eligible.
Benefits
Medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption and surrogacy reimbursement, educational assistance, wellness program, paid time off including maternity/parental leave, holidays, and vacation days.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA, which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr