Service Desk Analyst
Insight Global, Topeka, KS, United States
Title:
Endpoint Services Analyst II
Location: 1201 Walnut Street, KC MO, this is on site 2 days a week!
Duration: Permanent
Salary: $28.50 hr/ ($59,280 annually)
Hours: 7:30 — 4, 30 min lunch break (this schedule rotates every 6 months)
Must Haves:
Must have experience providing customer service in a technical environment.
Must have experience using various computer applications.
Must be able to follow pre-determined procedures and processes.
Able to perform basic and advanced technical troubleshooting
Able and willing to learn new technical skills for related systems
Plusses:
ITIL Foundations Certification.
Experience with M365 suite (power automate, forms, etc.)
A+ Certification.
Related Work in a financial organization
Day to day:
The Endpoint Services Analyst II provides day‑to‑day IT support to associates, ensuring reliable operation of the organization’s computing environment. This role handles support requests through the Service Management system, phone, and walk‑ups; diagnoses and resolves hardware, software, and end‑user issues; installs approved software, hardware, and peripherals; and supports local branch locations as needed. The analyst collaborates with senior service desk staff and other IT teams on complex issues, ensures accurate case documentation and knowledge management, assists users with self‑service tools, supports new hires with onboarding and technology orientation, and contributes to continual service improvement while maintaining confidentiality, corporate standards, and regular attendance.
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Endpoint Services Analyst II
Location: 1201 Walnut Street, KC MO, this is on site 2 days a week!
Duration: Permanent
Salary: $28.50 hr/ ($59,280 annually)
Hours: 7:30 — 4, 30 min lunch break (this schedule rotates every 6 months)
Must Haves:
Must have experience providing customer service in a technical environment.
Must have experience using various computer applications.
Must be able to follow pre-determined procedures and processes.
Able to perform basic and advanced technical troubleshooting
Able and willing to learn new technical skills for related systems
Plusses:
ITIL Foundations Certification.
Experience with M365 suite (power automate, forms, etc.)
A+ Certification.
Related Work in a financial organization
Day to day:
The Endpoint Services Analyst II provides day‑to‑day IT support to associates, ensuring reliable operation of the organization’s computing environment. This role handles support requests through the Service Management system, phone, and walk‑ups; diagnoses and resolves hardware, software, and end‑user issues; installs approved software, hardware, and peripherals; and supports local branch locations as needed. The analyst collaborates with senior service desk staff and other IT teams on complex issues, ensures accurate case documentation and knowledge management, assists users with self‑service tools, supports new hires with onboarding and technology orientation, and contributes to continual service improvement while maintaining confidentiality, corporate standards, and regular attendance.
#J-18808-Ljbffr