Technical Operations Analyst II
Mauser, Atlanta, GA, United States
The Analyst II, Technical Operations is a senior-level role responsible for managing, optimizing, and supporting the performance, reliability, and scalability of the organization’s endpoint infrastructure and related operations. This position requires advanced technical expertise, strong leadership capabilities, and a deep understanding of IT operations best practices, incident management, and system performance optimization.
The Analyst II collaborates closely with cross‑functional teams, manages complex technical initiatives, mentors junior staff, and drives continuous improvement efforts to ensure stable, secure, and efficient endpoint operations aligned with business objectives.
Experienced in managing enterprise endpoints and applications, with responsibility for technical resources, staff oversight, product delivery, and system implementations. Demonstrates a strong understanding of enterprise networking, infrastructure, and security environments.
Core Technologies – Hardware
HP, Dell, and IBM laptops and desktops
Docking stations
Zebra handheld scanning devices
Zebra label printers
General knowledge of:
Firewalls
Servers and virtual environments
Wireless standards and technologies
Software & Systems
Microsoft Azure Administration
Microsoft Windows OS (Desktop & Server – all versions)
Microsoft Office Suite
SAP and QAD applications
ServiceNow (incident, change, and reporting)
SCCM and endpoint imaging/deployment tools
Common PC applications and web browsers (IE, Chrome, etc.)
DNS and DHCP
Remote connectivity tools (e.g., TeamViewer)
Additional enterprise network technologies
Endpoint & Infrastructure Operations
Monitor and manage the health and performance of endpoint environments, including desktops, laptops, terminals, IoT devices, and applications using tools such as SCCM and CompuTrace
Continuously monitor system performance to identify bottlenecks and opportunities for optimization
Incident & Problem Management
Respond to and resolve system outages, performance degradation, and technical issues with minimal business impact
Conduct thorough root cause analysis and implement corrective actions to prevent recurring issues
Automation & Configuration
Develop and maintain automation scripts using tools such as PowerShell, Bash, or Python to reduce manual effort and improve consistency
Manage configuration consistency through automated configuration management tools (e.g., SCCM)
Deployment & Change Management
Support and manage hardware and software deployments across the enterprise
Ensure all configurations and system changes are tracked and documented according to established change management processes (ServiceNow)
Environment & Platform Management
Configure and maintain development, staging, and production environments to meet technical, security, and performance standards
Develop and maintain backup and disaster recovery strategies for endpoint devices to ensure data integrity and availability
Audit, Reporting & Compliance
Perform regular audits of system access, configurations, and performance metricsGenerate detailed reports to support operational visibility, compliance requirements, and stakeholder decision-making
Collaboration & Leadership
Partner with development, infrastructure, security, and product teams to align system requirements and performance expectations
Mentor and train junior technical staff, promoting knowledge sharing and skill development
Documentation & Continuous Improvement
Create and maintain technical documentation, including system configuration manuals, troubleshooting guides, and operational procedures
Evaluate operational workflows to improve efficiency, reduce costs, and streamline IT operations
Requirements
Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issues
Communication: Excellent written and verbal communication skills, capable of translating technical concepts for technical and non-technical stakeholders
Project Management: Familiarity with IT service and project management methodologies (e.g., Agile, ITIL) and tools such as ServiceNow
Bachelor’s degree in Information Technology or a related field or equivalent professional experience
3+ years of experience in IT operations, system administration, or technical support with a focus on endpoint infrastructure, networking, or systems engineeringProven experience managing complex systems and resolving high-impact, high-priority technical issues
Hands‑on experience with cloud platforms, particularly Microsoft Azure
Experience with software distribution and configuration tools (e.g., SCCM)
Demonstrated ability to optimize endpoint performance and manage endpoint services at scale
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The Analyst II collaborates closely with cross‑functional teams, manages complex technical initiatives, mentors junior staff, and drives continuous improvement efforts to ensure stable, secure, and efficient endpoint operations aligned with business objectives.
Experienced in managing enterprise endpoints and applications, with responsibility for technical resources, staff oversight, product delivery, and system implementations. Demonstrates a strong understanding of enterprise networking, infrastructure, and security environments.
Core Technologies – Hardware
HP, Dell, and IBM laptops and desktops
Docking stations
Zebra handheld scanning devices
Zebra label printers
General knowledge of:
Firewalls
Servers and virtual environments
Wireless standards and technologies
Software & Systems
Microsoft Azure Administration
Microsoft Windows OS (Desktop & Server – all versions)
Microsoft Office Suite
SAP and QAD applications
ServiceNow (incident, change, and reporting)
SCCM and endpoint imaging/deployment tools
Common PC applications and web browsers (IE, Chrome, etc.)
DNS and DHCP
Remote connectivity tools (e.g., TeamViewer)
Additional enterprise network technologies
Endpoint & Infrastructure Operations
Monitor and manage the health and performance of endpoint environments, including desktops, laptops, terminals, IoT devices, and applications using tools such as SCCM and CompuTrace
Continuously monitor system performance to identify bottlenecks and opportunities for optimization
Incident & Problem Management
Respond to and resolve system outages, performance degradation, and technical issues with minimal business impact
Conduct thorough root cause analysis and implement corrective actions to prevent recurring issues
Automation & Configuration
Develop and maintain automation scripts using tools such as PowerShell, Bash, or Python to reduce manual effort and improve consistency
Manage configuration consistency through automated configuration management tools (e.g., SCCM)
Deployment & Change Management
Support and manage hardware and software deployments across the enterprise
Ensure all configurations and system changes are tracked and documented according to established change management processes (ServiceNow)
Environment & Platform Management
Configure and maintain development, staging, and production environments to meet technical, security, and performance standards
Develop and maintain backup and disaster recovery strategies for endpoint devices to ensure data integrity and availability
Audit, Reporting & Compliance
Perform regular audits of system access, configurations, and performance metricsGenerate detailed reports to support operational visibility, compliance requirements, and stakeholder decision-making
Collaboration & Leadership
Partner with development, infrastructure, security, and product teams to align system requirements and performance expectations
Mentor and train junior technical staff, promoting knowledge sharing and skill development
Documentation & Continuous Improvement
Create and maintain technical documentation, including system configuration manuals, troubleshooting guides, and operational procedures
Evaluate operational workflows to improve efficiency, reduce costs, and streamline IT operations
Requirements
Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issues
Communication: Excellent written and verbal communication skills, capable of translating technical concepts for technical and non-technical stakeholders
Project Management: Familiarity with IT service and project management methodologies (e.g., Agile, ITIL) and tools such as ServiceNow
Bachelor’s degree in Information Technology or a related field or equivalent professional experience
3+ years of experience in IT operations, system administration, or technical support with a focus on endpoint infrastructure, networking, or systems engineeringProven experience managing complex systems and resolving high-impact, high-priority technical issues
Hands‑on experience with cloud platforms, particularly Microsoft Azure
Experience with software distribution and configuration tools (e.g., SCCM)
Demonstrated ability to optimize endpoint performance and manage endpoint services at scale
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