Application Support
TEKsystems, South San Francisco, CA, United States
Description
Act as an application technology partner to R&D business owners, ensuring technology solutions align with departmental objectives and business functionality.
Drive continuous improvement initiatives to optimize application performance and enhance user experience.
Collaborate with cross-functional teams to integrate applications with other enterprise systems.
Lead application project upgrades and implementations as the IT system owner.
Manage operational support and resolve business application production issues.
Ensure IT policies and procedures are communicated to all personnel and compliance is maintained.
Provide technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve technical problems related to operating systems, applications, hardware, and peripheral devices.
Maintain accurate records of support requests and resolutions using a ticketing system.
Collaborate with other IT team members to address and resolve complex issues.
Provide training and guidance to end-users on best practices and new technologies.
Assist with system upgrades and migration projects as needed.
Follow IT security protocols to safeguard company data and protect against cyber threats.
Administer and troubleshoot Intune for device management and policy enforcement.
Qualifications
5+ years of experience in desktop support or IT technical support.
Strong knowledge of Windows operating systems and iOS devices.
Experience with Active Directory for user management.
Experience using Okta for identity management and authentication workflows.
Proficiency with Intune for managing and securing mobile devices and laptops.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
Experience with remote desktop support tools and ticketing systems.
Excellent problem‑solving skills and attention to detail.
Strong communication skills and the ability to explain technical issues to non‑technical users.
Ability to work independently and collaborate effectively within a team environment.
Strong customer service orientation and patience in resolving user issues.
Experience with software solutions such as Veeva Vault (QualityDocs, LMS, Promomats, Medical CRM), SAS, DocuSign Part 11, PhelxGlobal eTMF.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Contract position based out of South San Francisco, CA. Pay range: $55.00–$65.00 per hour.
Equal Opportunity Employer. We consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Act as an application technology partner to R&D business owners, ensuring technology solutions align with departmental objectives and business functionality.
Drive continuous improvement initiatives to optimize application performance and enhance user experience.
Collaborate with cross-functional teams to integrate applications with other enterprise systems.
Lead application project upgrades and implementations as the IT system owner.
Manage operational support and resolve business application production issues.
Ensure IT policies and procedures are communicated to all personnel and compliance is maintained.
Provide technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve technical problems related to operating systems, applications, hardware, and peripheral devices.
Maintain accurate records of support requests and resolutions using a ticketing system.
Collaborate with other IT team members to address and resolve complex issues.
Provide training and guidance to end-users on best practices and new technologies.
Assist with system upgrades and migration projects as needed.
Follow IT security protocols to safeguard company data and protect against cyber threats.
Administer and troubleshoot Intune for device management and policy enforcement.
Qualifications
5+ years of experience in desktop support or IT technical support.
Strong knowledge of Windows operating systems and iOS devices.
Experience with Active Directory for user management.
Experience using Okta for identity management and authentication workflows.
Proficiency with Intune for managing and securing mobile devices and laptops.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
Experience with remote desktop support tools and ticketing systems.
Excellent problem‑solving skills and attention to detail.
Strong communication skills and the ability to explain technical issues to non‑technical users.
Ability to work independently and collaborate effectively within a team environment.
Strong customer service orientation and patience in resolving user issues.
Experience with software solutions such as Veeva Vault (QualityDocs, LMS, Promomats, Medical CRM), SAS, DocuSign Part 11, PhelxGlobal eTMF.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Contract position based out of South San Francisco, CA. Pay range: $55.00–$65.00 per hour.
Equal Opportunity Employer. We consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr