Remote Tier 2 E-Commerce Escalations Specialist

Peak Support in Cambridge, Massachusetts, is looking for an experienced Escalation Tier 2 Support Specialist. This role involves managing high-risk member cases via phone and email, requiring excellent communication and emotional intelligence. The ideal candidate will address sensitive issues, provide timely resolutions, and collaborate effectively with internal teams. Peak Support promotes a remote work culture and growth opportunities for team members.
#J-18808-Ljbffr