Fleet Dispatcher
zTrip, Louisville, KY, United States
zTrip — North America’s Largest Taxi Transportation Provider
zTrip is seeking a motivated and detail-oriented Fleet Dispatcher to support our daily transportation operations. In this role, you’ll balance real-time dispatch responsibilities with top-tier customer service, serving as a critical connection between drivers, customers, and the operations team to ensure a smooth and reliable transportation experience.
What You’ll Do As a Fleet Dispatcher
Dispatch and route drivers based on demand, schedules, and availability
Monitor live trips and proactively resolve service, routing, or customer issues
Communicate route changes, trip updates, and operational instructions to drivers
Assist customers by answering calls, addressing concerns, and resolving issues promptly
Maintain accurate dispatch logs, trip records, and customer interactions
Work closely with operations and customer service teams to ensure service quality and efficiency
What You’ll Bring to the Role as a Fleet Dispatcher
Previous experience in dispatching, customer service, logistics, or fleet operations (preferred)
Strong communication, organizational, and multitasking skills
Ability to remain calm, professional, and solution-focused in a fast-paced environment
Experience with dispatch, scheduling, or fleet management software (a plus)
Valid driver’s license
What We Offer As a Fleet Dispatcher
Competitive pay
Medical, dental, vision, and life insurance
Paid time off and paid holidays
401(k) with company match
Opportunities for career growth and advancement
Join the Team Moving Cities Forward
At zTrip, you’ll play a key role in keeping our drivers on the road and our customers satisfied. If you thrive in a fast-paced environment and enjoy helping people while managing logistics, we’d love to hear from you.
#J-18808-Ljbffr
zTrip is seeking a motivated and detail-oriented Fleet Dispatcher to support our daily transportation operations. In this role, you’ll balance real-time dispatch responsibilities with top-tier customer service, serving as a critical connection between drivers, customers, and the operations team to ensure a smooth and reliable transportation experience.
What You’ll Do As a Fleet Dispatcher
Dispatch and route drivers based on demand, schedules, and availability
Monitor live trips and proactively resolve service, routing, or customer issues
Communicate route changes, trip updates, and operational instructions to drivers
Assist customers by answering calls, addressing concerns, and resolving issues promptly
Maintain accurate dispatch logs, trip records, and customer interactions
Work closely with operations and customer service teams to ensure service quality and efficiency
What You’ll Bring to the Role as a Fleet Dispatcher
Previous experience in dispatching, customer service, logistics, or fleet operations (preferred)
Strong communication, organizational, and multitasking skills
Ability to remain calm, professional, and solution-focused in a fast-paced environment
Experience with dispatch, scheduling, or fleet management software (a plus)
Valid driver’s license
What We Offer As a Fleet Dispatcher
Competitive pay
Medical, dental, vision, and life insurance
Paid time off and paid holidays
401(k) with company match
Opportunities for career growth and advancement
Join the Team Moving Cities Forward
At zTrip, you’ll play a key role in keeping our drivers on the road and our customers satisfied. If you thrive in a fast-paced environment and enjoy helping people while managing logistics, we’d love to hear from you.
#J-18808-Ljbffr