Complaint Determination Associate
Apex Systems, Acton, MA, United States
Job Title:
Complaint Determination Specialist
Location: Remote
Project Duration: 3 months
Rate: Negotiable based on experience
Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process, following established global regulations and processes for complaint determination.
Responsibilities
Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases that are determined to be complaints with an appropriate category to allow for better assignment at the next phase of the complaint handling process
Assign cases containing non-complaint feedback with an appropriate category to allow for better trending and reporting activities
Reassess inquiry records when new information is received
Perform other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Strong attention to detail
Ability to work in a team environment
Required Skills and Competencies
Solid understanding of QSR and/or ISO 13485 preferred
Demonstrated knowledge of Microsoft Office
Working knowledge of complaint handling functions of a medical device company preferred
Working understanding of TrackWise and Salesforce CRM preferred
Effective written and verbal communication skills
Ability to generate and maintain accurate records
Education and Experience
Experience in medical device complaint handling or a related field preferred
Apex Benefits Overview
Medical, dental, vision, life, disability, and other insurance plans
Employee Stock Purchase Program (ESPP)
401(k) program with company match after 12 months of tenure
Health Savings Account (HSA)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program and other discounts
On-demand training program, access to certification prep, and library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations including CompTIA and IIBA
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at apexbenefits@somedomain.com or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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Complaint Determination Specialist
Location: Remote
Project Duration: 3 months
Rate: Negotiable based on experience
Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process, following established global regulations and processes for complaint determination.
Responsibilities
Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases that are determined to be complaints with an appropriate category to allow for better assignment at the next phase of the complaint handling process
Assign cases containing non-complaint feedback with an appropriate category to allow for better trending and reporting activities
Reassess inquiry records when new information is received
Perform other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Strong attention to detail
Ability to work in a team environment
Required Skills and Competencies
Solid understanding of QSR and/or ISO 13485 preferred
Demonstrated knowledge of Microsoft Office
Working knowledge of complaint handling functions of a medical device company preferred
Working understanding of TrackWise and Salesforce CRM preferred
Effective written and verbal communication skills
Ability to generate and maintain accurate records
Education and Experience
Experience in medical device complaint handling or a related field preferred
Apex Benefits Overview
Medical, dental, vision, life, disability, and other insurance plans
Employee Stock Purchase Program (ESPP)
401(k) program with company match after 12 months of tenure
Health Savings Account (HSA)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program and other discounts
On-demand training program, access to certification prep, and library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations including CompTIA and IIBA
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at apexbenefits@somedomain.com or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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