Payment Processor II
Corpay, Richmond, VA, United States
Overview
What We Need
Corpay is currently looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will manage payments that require follow-up, ensuring timely and accurate resolution. You will also handle escalated or complex payment issues, provide feedback for process improvements, and assist in training new members of the Payments team. You will report directly to the Operations Manager and regularly collaborate with Operations teams, including Enrollment, Client Success, and Payment Processing.
How We Work
As a Payment Processor II, Corpay will set you up for success by providing:
Assigned workspace in Richmond, VA
Company-issued equipment
Formal, hands-on training
Role Responsibilities
Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt
Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions
Communicating with clients as needed to resolve unsettled payments
Using sound judgment to determine when to cancel, reissue, or refund a payment
Reconciling payments prior to reissuing or refunding
Collaborating across Operations teams to improve workflow and communication
Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management
Answering inbound calls in the Payments queue
Supporting “first-touch” payment processing when needed
Conducting side-by-side training sessions with new hires
Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts
Performing other duties as assigned
Qualifications & Skills
Minimum of 6 months’ successful experience in payment processing
Strong time management skills
Excellent communication and collaboration abilities
Proven ability to manage multiple priorities effectively
Proficiency in Microsoft Excel
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
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What We Need
Corpay is currently looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will manage payments that require follow-up, ensuring timely and accurate resolution. You will also handle escalated or complex payment issues, provide feedback for process improvements, and assist in training new members of the Payments team. You will report directly to the Operations Manager and regularly collaborate with Operations teams, including Enrollment, Client Success, and Payment Processing.
How We Work
As a Payment Processor II, Corpay will set you up for success by providing:
Assigned workspace in Richmond, VA
Company-issued equipment
Formal, hands-on training
Role Responsibilities
Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt
Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions
Communicating with clients as needed to resolve unsettled payments
Using sound judgment to determine when to cancel, reissue, or refund a payment
Reconciling payments prior to reissuing or refunding
Collaborating across Operations teams to improve workflow and communication
Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management
Answering inbound calls in the Payments queue
Supporting “first-touch” payment processing when needed
Conducting side-by-side training sessions with new hires
Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts
Performing other duties as assigned
Qualifications & Skills
Minimum of 6 months’ successful experience in payment processing
Strong time management skills
Excellent communication and collaboration abilities
Proven ability to manage multiple priorities effectively
Proficiency in Microsoft Excel
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
#J-18808-Ljbffr