VP, Payables Supplier and Payment Support
Corpay, Inc., Richmond, VA, United States
VP, Payables Supplier and Payment Support
Job Description
What We Need
CORPAY is currently looking to hire a Vice President Supplier and Payment Support within our Customer Experience Operations division. This position falls under our Corpay Payables line of business and is located in Richmond, VA. You will report directly to the SVP of Customer Experience and regularly collaborate with your team and other departments.
In this role, you will be accountable for the operating model for Supplier and Payment Operations within Corpay Payables. This leader owns service execution, team performance, capacity planning, governance, controls, and the operating rhythm required to scale a high‑volume payments business. The Vice President of operations will directly own all KPI’s related to operations and customer experience, including formal operation readouts to executives.
This role is highly cross‑functional and client‑aware, partnering closely with Product, Technology, Relationship Management, Client Success, Partner Operations, Implementations, Risk, and Finance to improve quality, accelerate throughput, and strengthen the supplier and payment experience across the enterprise.
Team Scope
Supplier Support – full ownership
Payment Modifications
Payment Recovery & Payment success
Payment Processor
Open Card Follow‑up
Flex Operations & Supplier configurations
How We Work
As a VP, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
Assigned workspace in Richmond, VA office location.
Role Responsibilities
Supplier and Payment Operations Leadership
Own the full operating model for Supplier and Payment Operations, including service delivery, execution standards, control effectiveness, and continuous improvement.
Set and manage operating KPIs, service levels, quality targets, productivity goals, and escalation standards aligned to growth, client experience, and operational resilience.
Ensure strong governance across day‑to‑day execution, peak readiness, issue management, business continuity, and risk mitigation.
Organizational Leadership and Team Development
Lead and develop the teams including but not limited to: Supplier Support, Payment Mod, Payment Recovery, Payment Processor, and Open Card Follow‑up / Flex Ops.
Build a scalable organization through effective workforce planning, role clarity, succession planning, leadership coaching, and performance management.
Create a culture of accountability, urgency, service quality, and operational discipline across frontline, specialist, and leader populations.
Operational Excellence and Process Improvement
Drive improvements in monetization, cycle time, throughput, first‑touch resolution, quality, backlog management, and error reduction across supplier and payment workflows.
Standardize procedures, decision frameworks, and escalation paths to reduce operational variation and improve predictability.
Create mechanisms to ensure quality and effectiveness in core business processes.
Lead root‑cause analysis and corrective‑action efforts on recurring defects, payment exceptions, supplier friction points, and service breakdowns.
Leverage ai to drive improved efficiency, monetization and overall better supplier, payment and customer experiences.
Cross‑Functional Partnership and Execution
Partner with Product and Technology to prioritize tooling, workflow automation, reporting, and queue‑management capabilities that improve scale and control.
Collaborate with Fraud/Risk, Finance, Compliance, client‑facing, and operational teams to ensure sound payment controls, disciplined exception handling, and strong operating outcomes.
Support strategic initiatives, client implementations, and process changes by ensuring operational readiness and sustainable execution.
Stakeholder and Escalation Management
Serve as an executive escalation point for material supplier or payment operational issues, balancing urgency, customer impact, and long‑term process integrity.
Provide clear executive reporting on performance trends, risks, and remediation actions to senior leadership.
Work effectively across commercial, service, and operations partners to protect client relationships while improving the operating model.
Governance, Reporting, and Capacity Management.
Establish a strong daily, weekly, and monthly operating cadence covering service levels, backlog, quality, staffing, productivity, and key risk indicators.
Use data to identify capacity gaps, prioritize investments, and support business planning across supplier and payment operations.
Ensure processes, controls, and documentation are audit‑ready and consistently executed.
Qualifications & Skills
Bachelor’s degree required; advanced degree preferred in Business, Operations, Finance, or a related field.
15+ years of progressive operations leadership experience within payments, financial services, shared services, fintech, or B2B transaction environments; 8+ years leading managers and larger operational teams.
Demonstrated success leading supplier operations, payment operations, exception‑based workflows, or high‑volume service organizations with measurable performance outcomes.
Strong command of operational metrics, service‑level management, workforce planning, quality disciplines, and process redesign.
Track record of building and developing teams across frontline and leader populations while creating accountability and strong engagement.
Experience working cross‑functionally with Product, Technology, Client Success, Risk, and Finance to drive scalable operational improvements.
Comfort operating in a fast‑growth environment with competing priorities, executive visibility, and complex stakeholder demands.
Must be located in Richmond, Virginia and available to be in office.
Medical, Dental & Vision benefits available the 1 st month after hire.
Automatic enrollment into our 401k plan (subject to eligibility requirements).
Virtual fitness classes offered company-wide.
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time.
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
Philanthropic support with both local and national organizations.
Fun culture with company-wide contests and prizes.
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
#J-18808-Ljbffr
Job Description
What We Need
CORPAY is currently looking to hire a Vice President Supplier and Payment Support within our Customer Experience Operations division. This position falls under our Corpay Payables line of business and is located in Richmond, VA. You will report directly to the SVP of Customer Experience and regularly collaborate with your team and other departments.
In this role, you will be accountable for the operating model for Supplier and Payment Operations within Corpay Payables. This leader owns service execution, team performance, capacity planning, governance, controls, and the operating rhythm required to scale a high‑volume payments business. The Vice President of operations will directly own all KPI’s related to operations and customer experience, including formal operation readouts to executives.
This role is highly cross‑functional and client‑aware, partnering closely with Product, Technology, Relationship Management, Client Success, Partner Operations, Implementations, Risk, and Finance to improve quality, accelerate throughput, and strengthen the supplier and payment experience across the enterprise.
Team Scope
Supplier Support – full ownership
Payment Modifications
Payment Recovery & Payment success
Payment Processor
Open Card Follow‑up
Flex Operations & Supplier configurations
How We Work
As a VP, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
Assigned workspace in Richmond, VA office location.
Role Responsibilities
Supplier and Payment Operations Leadership
Own the full operating model for Supplier and Payment Operations, including service delivery, execution standards, control effectiveness, and continuous improvement.
Set and manage operating KPIs, service levels, quality targets, productivity goals, and escalation standards aligned to growth, client experience, and operational resilience.
Ensure strong governance across day‑to‑day execution, peak readiness, issue management, business continuity, and risk mitigation.
Organizational Leadership and Team Development
Lead and develop the teams including but not limited to: Supplier Support, Payment Mod, Payment Recovery, Payment Processor, and Open Card Follow‑up / Flex Ops.
Build a scalable organization through effective workforce planning, role clarity, succession planning, leadership coaching, and performance management.
Create a culture of accountability, urgency, service quality, and operational discipline across frontline, specialist, and leader populations.
Operational Excellence and Process Improvement
Drive improvements in monetization, cycle time, throughput, first‑touch resolution, quality, backlog management, and error reduction across supplier and payment workflows.
Standardize procedures, decision frameworks, and escalation paths to reduce operational variation and improve predictability.
Create mechanisms to ensure quality and effectiveness in core business processes.
Lead root‑cause analysis and corrective‑action efforts on recurring defects, payment exceptions, supplier friction points, and service breakdowns.
Leverage ai to drive improved efficiency, monetization and overall better supplier, payment and customer experiences.
Cross‑Functional Partnership and Execution
Partner with Product and Technology to prioritize tooling, workflow automation, reporting, and queue‑management capabilities that improve scale and control.
Collaborate with Fraud/Risk, Finance, Compliance, client‑facing, and operational teams to ensure sound payment controls, disciplined exception handling, and strong operating outcomes.
Support strategic initiatives, client implementations, and process changes by ensuring operational readiness and sustainable execution.
Stakeholder and Escalation Management
Serve as an executive escalation point for material supplier or payment operational issues, balancing urgency, customer impact, and long‑term process integrity.
Provide clear executive reporting on performance trends, risks, and remediation actions to senior leadership.
Work effectively across commercial, service, and operations partners to protect client relationships while improving the operating model.
Governance, Reporting, and Capacity Management.
Establish a strong daily, weekly, and monthly operating cadence covering service levels, backlog, quality, staffing, productivity, and key risk indicators.
Use data to identify capacity gaps, prioritize investments, and support business planning across supplier and payment operations.
Ensure processes, controls, and documentation are audit‑ready and consistently executed.
Qualifications & Skills
Bachelor’s degree required; advanced degree preferred in Business, Operations, Finance, or a related field.
15+ years of progressive operations leadership experience within payments, financial services, shared services, fintech, or B2B transaction environments; 8+ years leading managers and larger operational teams.
Demonstrated success leading supplier operations, payment operations, exception‑based workflows, or high‑volume service organizations with measurable performance outcomes.
Strong command of operational metrics, service‑level management, workforce planning, quality disciplines, and process redesign.
Track record of building and developing teams across frontline and leader populations while creating accountability and strong engagement.
Experience working cross‑functionally with Product, Technology, Client Success, Risk, and Finance to drive scalable operational improvements.
Comfort operating in a fast‑growth environment with competing priorities, executive visibility, and complex stakeholder demands.
Must be located in Richmond, Virginia and available to be in office.
Medical, Dental & Vision benefits available the 1 st month after hire.
Automatic enrollment into our 401k plan (subject to eligibility requirements).
Virtual fitness classes offered company-wide.
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time.
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
Philanthropic support with both local and national organizations.
Fun culture with company-wide contests and prizes.
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
#J-18808-Ljbffr