CUSTOMER SUCCESS ENGINEER
IGNITE, Dayton, OH, United States
Overview
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. Ignite is a provider of professional services to customers in educational, federal, and commercial industries and seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Position
Ignite is currently seeking driven, detail-oriented
Customer Success Engineer
to act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting to maximize value. Someone who can blend customer service with technical expertise to manage onboarding, resolve technical issues, provide training, and act as a bridge between users and internal engineering teams. This position can be filled in Dayton, OH, Huntsville, AL, St. Louis, MO, or Remote. Contingent on contract award.
Responsibilities
Diagnose complex technical issues and act as an escalation point for support teams.
Educate customers on best practices, new features, and optimization strategies.
Act as the voice of the customer, relaying feedback to product and engineering teams to improve the user experience.
Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction
Typical daily activities would include:
Conducting product demos for users or stakeholders.
Analyzing logs to troubleshoot API failures.
Meeting with customers to review usage data and success metrics.
Documenting product bugs and feature requests for developers
Job Requirements And Qualifications
3-5+ years of experience in technical support, sales engineering, or account management role
Bachelor’s degree in computer science, information technology, engineering, or related technical field
Ability to explain complex technical concepts to non-technical stakeholders, strong active listening, and relationship-building skills.
Proactive, consultative approach to identifying risks, resolving technical issues, and preventing churn.
US Citizenship
Must have or be able to obtain a Top Secret Clearance
Preferred Qualifications
Previous project development and leadership positions
Familiarity with CRM systems (EspoCRM) and ticketing systems is highly valued
Relevant industry certifications (e.g., AWS, CCIE, ITIL)
Security Clearance Requirements
Must have an active TS/SCI Security Clearance or the ability to obtain one.
Education Requirements
Bachelor’s degree in relevant discipline.
Other Requirements
Must be a US citizen and be able to obtain and hold an active Security Clearance
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Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. Ignite is a provider of professional services to customers in educational, federal, and commercial industries and seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Position
Ignite is currently seeking driven, detail-oriented
Customer Success Engineer
to act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting to maximize value. Someone who can blend customer service with technical expertise to manage onboarding, resolve technical issues, provide training, and act as a bridge between users and internal engineering teams. This position can be filled in Dayton, OH, Huntsville, AL, St. Louis, MO, or Remote. Contingent on contract award.
Responsibilities
Diagnose complex technical issues and act as an escalation point for support teams.
Educate customers on best practices, new features, and optimization strategies.
Act as the voice of the customer, relaying feedback to product and engineering teams to improve the user experience.
Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction
Typical daily activities would include:
Conducting product demos for users or stakeholders.
Analyzing logs to troubleshoot API failures.
Meeting with customers to review usage data and success metrics.
Documenting product bugs and feature requests for developers
Job Requirements And Qualifications
3-5+ years of experience in technical support, sales engineering, or account management role
Bachelor’s degree in computer science, information technology, engineering, or related technical field
Ability to explain complex technical concepts to non-technical stakeholders, strong active listening, and relationship-building skills.
Proactive, consultative approach to identifying risks, resolving technical issues, and preventing churn.
US Citizenship
Must have or be able to obtain a Top Secret Clearance
Preferred Qualifications
Previous project development and leadership positions
Familiarity with CRM systems (EspoCRM) and ticketing systems is highly valued
Relevant industry certifications (e.g., AWS, CCIE, ITIL)
Security Clearance Requirements
Must have an active TS/SCI Security Clearance or the ability to obtain one.
Education Requirements
Bachelor’s degree in relevant discipline.
Other Requirements
Must be a US citizen and be able to obtain and hold an active Security Clearance
#J-18808-Ljbffr