IT SUPPORT SPECIALIST
IGNITE, Huntsville, AL, United States
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service‑Disabled Veteran‑Owned Small Business (SDVOSB), headquartered in Huntsville, AL.
By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries, aiming to be the preeminent provider within this business space.
Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Job Description
We are seeking a motivated IT Support Specialist to support corporate IT operations in Huntsville, AL. This role provides hands‑on technical support for end users, cloud‑based identity systems, and infrastructure, with a strong emphasis on Microsoft Azure Active Directory (Azure AD) and Microsoft 365. The position also includes assisting with facility‑related tasks and general operational support. The ideal candidate is detail‑oriented, adaptable, and capable of working in a structured, security‑conscious environment.
Responsibilities
Provide Tier 1/Tier 2 technical support for desktops, laptops, printers, and mobile devices
Troubleshoot hardware, software, and basic network connectivity issues
Administer and support Azure Active Directory (Azure AD), including user account creation, group management, and access control
Assist with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
Support identity and access management tasks such as password resets, MFA setup, and conditional access policies
Assist with device enrollment and management (e.g., Microsoft Intune / endpoint management)
Support system imaging, patching, and routine maintenance activities
Maintain accurate documentation of incidents, service requests, and system configurations
Assist with inventory tracking and asset management
Support compliance with DoD security policies, procedures, and best practices
Coordinate with senior IT staff and external vendors as needed
Assist with facility‑related tasks such as equipment setup, office moves, and workspace readiness
Support conference room technology and basic AV systems
Perform other duties as assigned to support operational needs
Qualifications & Requirements
Strong troubleshooting and problem‑solving skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
Must be eligible to obtain and maintain a DoD security clearance
Occasional lifting of IT equipment (up to ~40 lbs)
Ability to adapt to changing priorities and handle multiple tasks
Education Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent hands‑on experience
Preferred Qualifications
Basic knowledge of Azure Active Directory (Azure AD) and Microsoft 365 administration
Familiarity with Windows operating systems and modern endpoint management
Experience with Azure AD, Microsoft 365, and/or Microsoft Intune in a corporate environment
CompTIA A+, Network+, or Microsoft certification (e.g., Azure Fundamentals, MS‑900)
Experience in a corporate or government IT environment
Familiarity with ticketing systems and IT service management practices (e.g., ITIL)
Exposure to cybersecurity best practices, Zero Trust principles, or compliance frameworks
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By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries, aiming to be the preeminent provider within this business space.
Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Job Description
We are seeking a motivated IT Support Specialist to support corporate IT operations in Huntsville, AL. This role provides hands‑on technical support for end users, cloud‑based identity systems, and infrastructure, with a strong emphasis on Microsoft Azure Active Directory (Azure AD) and Microsoft 365. The position also includes assisting with facility‑related tasks and general operational support. The ideal candidate is detail‑oriented, adaptable, and capable of working in a structured, security‑conscious environment.
Responsibilities
Provide Tier 1/Tier 2 technical support for desktops, laptops, printers, and mobile devices
Troubleshoot hardware, software, and basic network connectivity issues
Administer and support Azure Active Directory (Azure AD), including user account creation, group management, and access control
Assist with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
Support identity and access management tasks such as password resets, MFA setup, and conditional access policies
Assist with device enrollment and management (e.g., Microsoft Intune / endpoint management)
Support system imaging, patching, and routine maintenance activities
Maintain accurate documentation of incidents, service requests, and system configurations
Assist with inventory tracking and asset management
Support compliance with DoD security policies, procedures, and best practices
Coordinate with senior IT staff and external vendors as needed
Assist with facility‑related tasks such as equipment setup, office moves, and workspace readiness
Support conference room technology and basic AV systems
Perform other duties as assigned to support operational needs
Qualifications & Requirements
Strong troubleshooting and problem‑solving skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
Must be eligible to obtain and maintain a DoD security clearance
Occasional lifting of IT equipment (up to ~40 lbs)
Ability to adapt to changing priorities and handle multiple tasks
Education Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent hands‑on experience
Preferred Qualifications
Basic knowledge of Azure Active Directory (Azure AD) and Microsoft 365 administration
Familiarity with Windows operating systems and modern endpoint management
Experience with Azure AD, Microsoft 365, and/or Microsoft Intune in a corporate environment
CompTIA A+, Network+, or Microsoft certification (e.g., Azure Fundamentals, MS‑900)
Experience in a corporate or government IT environment
Familiarity with ticketing systems and IT service management practices (e.g., ITIL)
Exposure to cybersecurity best practices, Zero Trust principles, or compliance frameworks
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